Supportive Housing Worker
Location
Toronto, ON
Full job description
SUPPORTIVE HOUSING WORKER
Collegeview - Acquired Brain Injury (ABI)
One (1) Bargaining Unit, Permanent Full-Time Position
Monday-Friday, 8:00am-4:00pm
Existing Vacancy
Compensation: $25.28/hour-$29.40/hour
About Cota
Cota is an accredited not-for-profit organization that has been providing community-based support to people living with mental health and cognitive challenges for over 50 years. At present, our wide array of services delivers much needed support to over 4,000 people/year who live with mental health challenges, psychogeriatric mental health conditions, acquired brain injuries, developmental disabilities, dual diagnoses and/or the experience of homelessness. These services include, but are not limited to, case management, supportive housing and adult day program services. A full listing of our services can be viewed on our website at https://cotainspires.ca/
Cota is presently seeking 2 dynamic and innovative individuals to join our amazing team in the capacity of the role outlined within this posting. Followed by our mission to support individuals with mental health and cognitive challenges to live well within their communities, we strive toward a vision of a supportive, inclusive society where everyone has the opportunity to thrive. If you feel you have the skills and qualifications to perform the duties of this role while consistently exemplifying Cota’s values Hope, Respect, Dedication, Equity, Accountability, Collaboration and Innovation, we would love to hear from you.
Role Overview
The role of the Supportive Housing Worker is crucial for supporting tenants in maintaining their housing, developing independent living skills, and pursuing personal recovery and wellness.
About the Team
We require Supportive Housing Worker's to work as a team member of our Acquired Brain Injury (ABI) Supportive Housing program at Collegeview. Collegeview is located at the Collegeview Apartment site in the Yonge St. /College St. area of downtown Toronto. This program provides rent-geared-to-income accommodation and supports to adults living with ABI requiring various levels of physical, cognitive, and behavioral support. Tenants reside in their own apartments and share a communal kitchen with other tenants. The goal of the program is to assist tenants with activities of daily living (ADL’s & IADL’s) and other individual goals so that they can maintain their housing and lead productive lives within the community. The Collegeview team supports the program every day, 24hrs 7 days a week.
Primary Responsibilities:
The Supportive Housing Worker is responsible for providing Recovery Oriented services to Cota service users in a manner consistent with Cota's Mission, Vision and Values.
The Supportive Housing Worker's primary responsibilities may involve but not necessary be limited to:
1) In conjunction with the manager and supervisor, the Supportive Housing Worker assists with the search for and acquisition of appropriate housing units as may be required within the program
2) Coordinates intake processes including:
Reviewing the referral information of applicants to the program
Coordinating and participating in screening interviews with applicants and their respective referral sources
Determining eligibility for the program and confirming acceptance of new service users into the program
Coordinating move-in arrangements with the new service users and their respective referral sources
Facilitating internal move-in practices/protocols with new service users, per applicable program standards/guidelines
Orientating new service users to the housing environment and Cota's service
3) Assists with the development of tenant Support/Goal Plans:
Plays an active lead role in ensuring that Support/Goal Plans are developed with each tenant and his/her support network and a record of this is documented in service user's chart
Shares responsibility with the Team for implementing appropriate housing supports that assist service users in pursuing/achieving their goals
Liaises with service user support networks on a regular basis
Focuses on assisting service users with:
Tenancy Related Matters, such as:
rent payments
landlord disputes
reducing high risk behaviours
coping within a communal environment
engagement within the life of the tenant community
Activities of Daily Living (ADLs), such as:
Maintaining appropriate medications routines
Providing assistance and reminders relating to appointments
Establishing and/or maintaining service users' personal hygiene routines
Assisting with service users' laundry routines
Maintaining and/or cleaning service users' units/rooms
Assisting service users with menu planning, grocery shopping and/or cooking
Managing and supporting service users with behavioural needs
Other supports with ADLs as identified by the Supervisor and/or Team
Other individual support requirements including, but not limited to:
community orientation
linking to Case Management and/or other services
situational dispute/problem resolution - informal counselling/guidance
4) Supports the maintenance of safe/clean environment:
Directly assists with maintaining the site in a clean and orderly state. This may involve:
Cleaning/setting up vacant tenant units in order to prepare them for occupancy as scheduled, or, as required
Cleaning common areas such as common rooms/lounges after activities, common kitchen, office, staff lounge, and building exterior space area as scheduled, or, as required
Assisting with any pest control/eradication efforts, as required
Continually assessing the environment for safety and security issues and recommending action to address any deficiencies
5) Coordinates/facilitates tenant meetings to promote direct service user participation in the planning of services/activities provided by Cota and to promote a safe and open forum for dialogue in relation to issues/concerns that service users may have regarding the services they receive, the environment that they live in, and any conflict/tension that they may be experiencing in relation to their living environment
6) Plans and facilitates group activities/events which foster service user engagement/participation, the development of social networks, and skill acquisition
7) Coordinates the purchasing of necessary program/activity supplies, and accounts for purchases in accordance with program guidelines
8) Offers outreach support/education to landlords and housing providers through:
Orientation to/education about the challenges facing our clients and their support needs
Participation in joint tenant/landlord dispute meetings
9) Documentation and data entry
Documents all service user's contacts/interactions in the appropriate service user chart according to Cota's documentation guidelines
Enters data relating to client interactions into Cota's database system according to data collection guidelines
Assists with other data collection activities within the program, as determined by the Supervisor and/or Team
10) Participates in team meetings, provides input and ideas for improving services, efficiencies and ongoing program planning
Other Responsibilities:
Maintains current certification and/or up-to-date training in identified Required Training areas for MH&CS Division Service providers
Adheres to all Cota's policies and procedures and follows established applicable program guidelines, procedures and practices
Adheres to all applicable legislation, in particular, the Ontario Human Rights Code
Complies with all Health and Safety policies and procedures to ensure every reasonable precaution is taken for the protection of workers and clients and that health and safety concerns or incidents are responded to promptly
Works cooperatively, respectfully and constructively with service users, Team members, management, other service providers, and external stakeholders
Ensures that confidentiality of service users, employees and Cota information is maintained at all times
Undertakes other related and/or delegated duties, as assigned
Qualifications:
Education:
A minimum of a Community College Diploma in a field relevant to the target population
Higher level post secondary education will be considered an asset
Experience:
A minimum of 2 years direct or transferable experience suitable to working effectively with the relevant target population
Knowledge & Skills:
Clinical knowledge relevant to the target population being served
Knowledge of community resources relevant to the target population being served and/or demonstrated ability to search for applicable resources/information
Ability to design and implement group activities and facilitate group meetings
Good crisis management and dispute resolution skills
Good interpersonal and communication skills (verbal and written)
Basic computer literacy (Word, E-mail, Internet)
Good judgment and ability to work independently as well as cooperatively with others
Non-judgmental attitude
Consistent/ reliable and flexible
Ability to recognize safety issues and follow safe work practices
Demonstrated client-centred and customer focused approach
Ability to solve problems and make recommendations to resolve issues
Effective team player
Sensitive to challenges experienced by marginalized population groups such as poverty, access issues, mental health and addictions
Ability to identify client risk factors and coordinate appropriate follow-up
Respectful and aware of service user - worker boundaries
Awareness of safety issues with service users
Other:
Flexibility to shift hours as needed to support program needs.
Application Details:
Please complete the application below before August 6, 2025 at 4:00pm.
Cota is deeply committed to promoting diversity, advancing equity and fostering a culture of inclusion. We are respectful of each individual's dignity, unique experience, potential and protected rights under the Ontario Human Rights Code. As an equal opportunity employer, we are dedicated to ensuring our workforce reflects the diversity of the communities that we serve.
Additional Information:
Interview Process: Cota may choose to conduct parts/all of the hiring process virtually. Please note that as part of maintaining an agile workforce, all Cota staff may be required to be reasonably reassigned to support the operational needs of our essential services.
Screening Process: Please note that Cota uses AI to screen potential applicants for all roles.
We would like to thank all those that apply; however, due to high volumes of interest, only those selected for an interview will be contacted.
Thank you, Cota's HR Department.
__________________________________________________________________
Hope, respect, dedication, equity, accountability, teamwork, and innovation are key values of Cota. We are dedicated to promoting a diverse and inclusive workplace, upholding dignity, and acknowledging each person's individual contributions and potential as an equal-opportunity employer. We uphold the Ontario Human Right Code and strongly encourage applications from people of color, women, Indigenous Peoples, people with disabilities, LGBTQ2S+ people, and others who provide various viewpoints. Cota ensures an accessible hiring process in line with the AODA principles, providing accommodations for applicants with disabilities. For any accommodation requests, please contact hr_recruitment@cotainspires.ca