Job Description
Job Description: Survey Programmer, Voice of Customer Research
Job Title: Asso. Vice President
Location: Mumbai/ Gurgaon
About Crisil Coalition Greenwich
Crisil Coalition Greenwich is a leading provider of strategic benchmarking, analytics, and insights to the financial services industry, and specializes in providing unique, high-value and actionable information to help clients measure and drive their business performance. For more information, visit CoalitionGreenwich.Crisil.com
Role and Responsibilities
We are seeking a detail-oriented and technically proficient Senior Survey Programmer to join our VoC research and insights team. The individual will be responsible for programming the firm’s core and custom questionnaires into Confirmit, maintaining consistency and quality between questionnaires, and providing leadership in improving the operational efficiency of questionnaire design and execution. In this role, you will also be crucial in designing, building, and deploying complex online surveys that gather critical data directly from key business decision makers at Buyside firms. You will collaborate closely with various internal teams to translate research objectives into engaging and error-free survey experiences.
Principal responsibilities include:
• Survey Scripting & Development: Accurately program complex questionnaires using Confirmit/ Forsta. This includes implementing intricate skip patterns, conditional logic, randomization, piping, and quota management.
• Technical Implementation: Implement custom features and enhance the user interface (UI) using programming languages like JavaScript, jQuery, HTML, and CSS.
• Data Management: Assist with data collection monitoring, troubleshooting technical issues during fielding, and ensuring data integrity and accuracy throughout the project lifecycle.
• Collaboration & Communication: Work effectively within a team environment, providing consultative feedback on survey design for optimal programming efficiency and data layout. Participate in project kick-off meetings and communicate effectively with internal stakeholders across firm’s business units, Fielding, and operations teams to clarify technical requirements and project timelines.
• Process Improvement: Stay up to date with industry best practices and emerging technologies related to survey programming and recommend innovative solutions to programming challenges
Qualifications, Experience, and Skills
• Education: Bachelor’s degree in engineering, computer science, or a related field
• Experience: Proven experience of more than 5 years in market research survey programming using platforms such as Confirmit, Qualtrics, Decipher/Forsta; experience in a client-facing role will be an advantage
• Technical Proficiency: Strong command of web programming languages including HTML, CSS, and JavaScript/jQuery
• Analytical Skills: Excellent problem-solving skills, strong analytical and logical thinking abilities, and meticulous attention to detail.
• Soft Skills: Strong written and verbal communication skills, ability to manage multiple projects and deadlines, and a proactive, team-player mindset.
• Tools: Proficiency in Microsoft Office applications, especially Excel, for data handling and reporting.
• Data skills: Familiarity with statistical analysis software such as SPSS or programming languages like Python or R for data processing
Note: Technical skills may be tested as part of the interview process.
About Crisil
Crisil is a global, insights-driven analytics company. Our extraordinary domain expertise and analytical rigour help clients make mission-critical decisions with confidence.
Large and highly respected firms partner with us for the most reliable opinions on risk in India, and for uncovering powerful insights and turning risks into opportunities globally. We are integral to multiplying their opportunities and success.
Headquartered in India, Crisil is majority owned by S&P Global.
Founded in 1987 as India’s first credit rating agency, our expertise today extends across businesses: Crisil Ratings, Crisil Intelligence, Crisil Coalition Greenwich and Crisil Integral IQ.
Our globally diverse workforce operates in the Americas, Asia-Pacific, Europe, Australia and the Middle East, setting the standards by which industries are measured.
For more information, visit www.Crisil.com
Connect with us: LinkedIn | Twitter
Crisil Privacy Notice
Crisil respects your privacy. We may use your contact information, such as your name, address, and email id to fulfil your request and service your account and to provide you with additional information from Crisil. For further information on Crisil’s privacy policy please visit https://www.crisil.com/en/home/crisil-privacy-notice.htm
Job Title: Asso. Vice President
Location: Mumbai/ Gurgaon
About Crisil Coalition Greenwich
Crisil Coalition Greenwich is a leading provider of strategic benchmarking, analytics, and insights to the financial services industry, and specializes in providing unique, high-value and actionable information to help clients measure and drive their business performance. For more information, visit CoalitionGreenwich.Crisil.com
Role and Responsibilities
We are seeking a detail-oriented and technically proficient Senior Survey Programmer to join our VoC research and insights team. The individual will be responsible for programming the firm’s core and custom questionnaires into Confirmit, maintaining consistency and quality between questionnaires, and providing leadership in improving the operational efficiency of questionnaire design and execution. In this role, you will also be crucial in designing, building, and deploying complex online surveys that gather critical data directly from key business decision makers at Buyside firms. You will collaborate closely with various internal teams to translate research objectives into engaging and error-free survey experiences.
Principal responsibilities include:
• Survey Scripting & Development: Accurately program complex questionnaires using Confirmit/ Forsta. This includes implementing intricate skip patterns, conditional logic, randomization, piping, and quota management.
• Technical Implementation: Implement custom features and enhance the user interface (UI) using programming languages like JavaScript, jQuery, HTML, and CSS.
• Data Management: Assist with data collection monitoring, troubleshooting technical issues during fielding, and ensuring data integrity and accuracy throughout the project lifecycle.
• Collaboration & Communication: Work effectively within a team environment, providing consultative feedback on survey design for optimal programming efficiency and data layout. Participate in project kick-off meetings and communicate effectively with internal stakeholders across firm’s business units, Fielding, and operations teams to clarify technical requirements and project timelines.
• Process Improvement: Stay up to date with industry best practices and emerging technologies related to survey programming and recommend innovative solutions to programming challenges
Qualifications, Experience, and Skills
• Education: Bachelor’s degree in engineering, computer science, or a related field
• Experience: Proven experience of more than 5 years in market research survey programming using platforms such as Confirmit, Qualtrics, Decipher/Forsta; experience in a client-facing role will be an advantage
• Technical Proficiency: Strong command of web programming languages including HTML, CSS, and JavaScript/jQuery
• Analytical Skills: Excellent problem-solving skills, strong analytical and logical thinking abilities, and meticulous attention to detail.
• Soft Skills: Strong written and verbal communication skills, ability to manage multiple projects and deadlines, and a proactive, team-player mindset.
• Tools: Proficiency in Microsoft Office applications, especially Excel, for data handling and reporting.
• Data skills: Familiarity with statistical analysis software such as SPSS or programming languages like Python or R for data processing
Note: Technical skills may be tested as part of the interview process.
About Crisil
Crisil is a global, insights-driven analytics company. Our extraordinary domain expertise and analytical rigour help clients make mission-critical decisions with confidence.
Large and highly respected firms partner with us for the most reliable opinions on risk in India, and for uncovering powerful insights and turning risks into opportunities globally. We are integral to multiplying their opportunities and success.
Headquartered in India, Crisil is majority owned by S&P Global.
Founded in 1987 as India’s first credit rating agency, our expertise today extends across businesses: Crisil Ratings, Crisil Intelligence, Crisil Coalition Greenwich and Crisil Integral IQ.
Our globally diverse workforce operates in the Americas, Asia-Pacific, Europe, Australia and the Middle East, setting the standards by which industries are measured.
For more information, visit www.Crisil.com
Connect with us: LinkedIn | Twitter
Crisil Privacy Notice
Crisil respects your privacy. We may use your contact information, such as your name, address, and email id to fulfil your request and service your account and to provide you with additional information from Crisil. For further information on Crisil’s privacy policy please visit https://www.crisil.com/en/home/crisil-privacy-notice.htm
💡 Quick Summary
Seeking a career-building opportunity? The Survey Programmer position is now open for candidates interested in the IT Engineer & Developer Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in IT Engineer & Developer Jobs is a plus.