Job description
Switchboard Operator

At Holiday Inn® Hotels & Resorts our job is to bring the joy of travel to everyone. That’s where you come in. When you’re part of the Holiday Inn Hotels & Resorts brand you’re more than just a job title.

At Holiday Inn we look for people who are friendly, welcoming and full of life; people who are always finding ways to make every guest’s experience an enjoyable one.

The Holiday Inn London - Kensington is located just off Kensington High Street. It’s a 706 bedroom 4 star hotel with 13 meeting rooms and extensive spa facilities, and we are looking for a Switchboard Operator to join our busy and professional team. We need someone, who is charismatic, professional and well groomed.

In return, the Holiday Inn London – Kensington High Street will give you a competitive salary and benefits package, as well as opportunities to learn new skills and grow your career.

Key Responsibilities:
• Operate telephone switchboard station in order to answer telephone calls externally and internally.
• Process guest requests for wake up calls, screening calls, and other requests related to placing or receiving telephone calls.
• Answer, record, and process all guest calls, requests, questions, complaints or concerns.
• Receive, record and relay messages accurately, completely and legibly.
• Log all guest requests or issues into Opera, contact appropriate individual or department (e.g. HSK, Shift Engineer, Room Service) and follow up with guest to ensure their request has been met to their satisfaction.
• Coordinate tasks and work with other departments to ensure that the department runs efficiently.
• Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
• Partner with and assist others to promote an environment of teamwork and achieve common goals.

The ideal candidate for this position:
• We are looking for friendly and communicative with an excellent telephone voice and manner.
• Positive, flexible, dependable team member, willing and able to assist colleagues and supervisors.
• To have a can-do attitude and will to serve guest exceptionally.
• To be able to anticipate and address guests’ service needs.
• To have a proficient command of the English Language, written and verbal.

What we offer:

· Competitive salary + incentives.

· Meals on duty.

· Company funded healthcare plan.

· Access to GP helpline, Virtual Doctor, and Legal advice helpline.

· Access to Perkbox.

· Uniform and dry cleaning.

· Employee discounts across IHG hotels.

· Career Progression to everybody who wants to grow and develop within the company or industry.

· The opportunity to be part of a fantastic team and working for a Brand defining Hotel.

· 28 Annual Holidays (included Bank Holiday).

· Pension Scheme.

You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa. In line with the requirements set by the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of the eligibility will be required from candidates as part of the recruitment process.

This hotel is independently owned and operated by Kensington Close Hotel Limited.

Job Type: Full-time

Pay: £23,795.20 per year

Benefits:
• Company events
• Company pension
• Discounted or free food
• Employee discount

Schedule:
• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Work Location: In person