Job Description
Job Description
Role/Job Title: Application Engineer
Business: Information Technology
Function/ Department: Information Technology
Place of work: Mumbai
Roles & Responsibilities
Knowledge of Contact Centre technology, processes and operations is must.
Experience with technologies like Cisco Contact Center Platform, NICE call recorder/WFM/ Speech, Voice Bot AI etc.
Should have hands on experience with contact center like IVR call flow, Call Routing, Voice Recorder, Outbound Dialer, MIS, email/chat module, WFM, Quality monitoring, backend integrations etc.
Should have good communication, analytical skills, translating functional and design specifications into technical concepts.
Should have experience on doing technical/business impact analysis prior to any developments/deployments carried out in systems.
Experience and exposure with the interfaces and other application interfaces other than contact center platform.
Candidate Should be familiar with operational and business processes related to contact center.
Should have knowledge on dialer campaign management and outbound dialer framework with integration to channels will be an added advantage.
Should be able to manage production issues with the help of support team.
Experience in AGILE mode of project execution
Experience
Minimum of 5 Years
Role/Job Title: Application Engineer
Business: Information Technology
Function/ Department: Information Technology
Place of work: Mumbai
Roles & Responsibilities
Knowledge of Contact Centre technology, processes and operations is must.
Experience with technologies like Cisco Contact Center Platform, NICE call recorder/WFM/ Speech, Voice Bot AI etc.
Should have hands on experience with contact center like IVR call flow, Call Routing, Voice Recorder, Outbound Dialer, MIS, email/chat module, WFM, Quality monitoring, backend integrations etc.
Should have good communication, analytical skills, translating functional and design specifications into technical concepts.
Should have experience on doing technical/business impact analysis prior to any developments/deployments carried out in systems.
Experience and exposure with the interfaces and other application interfaces other than contact center platform.
Candidate Should be familiar with operational and business processes related to contact center.
Should have knowledge on dialer campaign management and outbound dialer framework with integration to channels will be an added advantage.
Should be able to manage production issues with the help of support team.
Experience in AGILE mode of project execution
Experience
Minimum of 5 Years
💡 Quick Summary
Seeking a career-building opportunity? The System Analyst position is now open for candidates interested in the Bank Jobs sector. This role in Navi Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
