Job Description
Full job description
493602
CBD, Melbourne CBD, VIC, Australia, 3000
Full-time
Closing on: Apr 30 2026
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At Symbos we design and operate large‑scale, multi‑client contact centre environments that support complex, high‑volume customer operations. As we continue to grow, we’re looking for a System Architect who combines deep technical capability with strong commercial ownership and polished client engagement skills.
This is not a back‑of‑house architecture role. You’ll be client‑facing, and expected to shape solutions that win work - translating buyer requirements into a clear deal approach, proposal, and cost estimate, while ensuring what we sell is scalable, secure, and deliverable.
What You’ll Be Doing;
Owning end‑to‑end solution development for qualified opportunities - translating client requirements into solution designs, proposals, and cost models.
Collaborating with the sales function to shape and present offerings to new and existing clients.
Leading solution architecture across contact centre platforms (e.g. Genesys, Cisco UCCE/UCCX) and enabling omnichannel experiences (voice, chat, email, social).
Defining integration patterns across CRM, WFM, QA, analytics and supporting technologies.
Aligning solution architecture with commercial terms and delivery realities, coordinating inputs with Finance, Operations, Technology, Growth and Governance teams to support compliant, executable outcomes.
Driving platform strategy - consolidation, cloud migration, and evaluation of emerging technologies (AI, RPA, chatbots) to enhance CX outcomes.
Maintaining clear documentation and governance across a multi‑client environment.
Ensuring solutions are cost‑effective and compliant with security and regulatory expectations.
What You’ll Bring;
Strong experience in system/solution architecture within contact centre, BPO, or CX‑led environments.
Commercial capability across proposal development, business case development, negotiation, and transition to delivery.
Hands‑on knowledge of enterprise contact centre platforms (Genesys, Cisco, or similar) and strong integration capability (APIs, IVR, call routing, omnichannel).
Confidence operating in a commercially driven, client‑facing environment - able to translate buyer needs into a pragmatic, sellable, deliverable solution.
Strong stakeholder management across Sales, Operations, Technology and Clients.
Experience with cloud technologies (AWS and/or Azure) and operating within offshore delivery models and multi‑client environments.
A proactive, outcomes‑driven mindset with excellent communication, problem solving and conflict resolution skills.
What’s in it for you;
Vibrant Workplace: Be part of a professional, inclusive and people‑first organisation where collaboration, trust and accountability are valued.
Flexibility That Works for You: Access hybrid working arrangements that support a balance between time in the office and working from home.
Meaningful, Visible Work: Play a critical role in shaping solutions that directly support client outcomes and business growth.
Complex, Interesting Challenges: Work across multi‑client environments with real architectural depth and scale.
Wellbeing First: Enjoy employee discounts, health and wellness initiatives, 24/7 EAP support and access to discounted health insurance.
Recharge & Celebrate: Take an annual “Unplugged Day” to reset, and swap cultural holidays so you can celebrate the days that matter most to you.
About Symbos;
Symbos is a growing, people-powered outsourcing services group with over 30 years of cross-industry experience, partnering with more than 250 clients across enterprise, government, and emerging sectors. Our team of 1,200+ professionals operate across Australia, New Zealand, Fiji, the Philippines, and South Africa, delivering meaningful outcomes across customer experience, managed services, and operational transformation.
We operate with a unique ‘Glocal’ delivery model, locally led, regionally integrated, ensuring clients benefit from both strong in-market accountability and smart delivery models across regions. With a track record of long-term partnerships, award-winning performance, and a culture built on agility and collaboration, Symbos is a place where great people come to do their best work.
We engage a workforce that represents the diverse communities and customers we support. That’s why we are committed to ensuring everyone is treated fairly, with respect and provided with inclusive and equal employment opportunities. We encourage applications from people of all ages, nationalities, abilities and cultures including indigenous peoples; people from culturally diverse backgrounds; people with disabilities and all members of the LGBTQIA+ community. If you’re passionate about shaping the future of service delivery and want to be part of a team that values performance, innovation, and trust, Symbos offers the platform to thrive.
493602
CBD, Melbourne CBD, VIC, Australia, 3000
Full-time
Closing on: Apr 30 2026
Add to favourites
At Symbos we design and operate large‑scale, multi‑client contact centre environments that support complex, high‑volume customer operations. As we continue to grow, we’re looking for a System Architect who combines deep technical capability with strong commercial ownership and polished client engagement skills.
This is not a back‑of‑house architecture role. You’ll be client‑facing, and expected to shape solutions that win work - translating buyer requirements into a clear deal approach, proposal, and cost estimate, while ensuring what we sell is scalable, secure, and deliverable.
What You’ll Be Doing;
Owning end‑to‑end solution development for qualified opportunities - translating client requirements into solution designs, proposals, and cost models.
Collaborating with the sales function to shape and present offerings to new and existing clients.
Leading solution architecture across contact centre platforms (e.g. Genesys, Cisco UCCE/UCCX) and enabling omnichannel experiences (voice, chat, email, social).
Defining integration patterns across CRM, WFM, QA, analytics and supporting technologies.
Aligning solution architecture with commercial terms and delivery realities, coordinating inputs with Finance, Operations, Technology, Growth and Governance teams to support compliant, executable outcomes.
Driving platform strategy - consolidation, cloud migration, and evaluation of emerging technologies (AI, RPA, chatbots) to enhance CX outcomes.
Maintaining clear documentation and governance across a multi‑client environment.
Ensuring solutions are cost‑effective and compliant with security and regulatory expectations.
What You’ll Bring;
Strong experience in system/solution architecture within contact centre, BPO, or CX‑led environments.
Commercial capability across proposal development, business case development, negotiation, and transition to delivery.
Hands‑on knowledge of enterprise contact centre platforms (Genesys, Cisco, or similar) and strong integration capability (APIs, IVR, call routing, omnichannel).
Confidence operating in a commercially driven, client‑facing environment - able to translate buyer needs into a pragmatic, sellable, deliverable solution.
Strong stakeholder management across Sales, Operations, Technology and Clients.
Experience with cloud technologies (AWS and/or Azure) and operating within offshore delivery models and multi‑client environments.
A proactive, outcomes‑driven mindset with excellent communication, problem solving and conflict resolution skills.
What’s in it for you;
Vibrant Workplace: Be part of a professional, inclusive and people‑first organisation where collaboration, trust and accountability are valued.
Flexibility That Works for You: Access hybrid working arrangements that support a balance between time in the office and working from home.
Meaningful, Visible Work: Play a critical role in shaping solutions that directly support client outcomes and business growth.
Complex, Interesting Challenges: Work across multi‑client environments with real architectural depth and scale.
Wellbeing First: Enjoy employee discounts, health and wellness initiatives, 24/7 EAP support and access to discounted health insurance.
Recharge & Celebrate: Take an annual “Unplugged Day” to reset, and swap cultural holidays so you can celebrate the days that matter most to you.
About Symbos;
Symbos is a growing, people-powered outsourcing services group with over 30 years of cross-industry experience, partnering with more than 250 clients across enterprise, government, and emerging sectors. Our team of 1,200+ professionals operate across Australia, New Zealand, Fiji, the Philippines, and South Africa, delivering meaningful outcomes across customer experience, managed services, and operational transformation.
We operate with a unique ‘Glocal’ delivery model, locally led, regionally integrated, ensuring clients benefit from both strong in-market accountability and smart delivery models across regions. With a track record of long-term partnerships, award-winning performance, and a culture built on agility and collaboration, Symbos is a place where great people come to do their best work.
We engage a workforce that represents the diverse communities and customers we support. That’s why we are committed to ensuring everyone is treated fairly, with respect and provided with inclusive and equal employment opportunities. We encourage applications from people of all ages, nationalities, abilities and cultures including indigenous peoples; people from culturally diverse backgrounds; people with disabilities and all members of the LGBTQIA+ community. If you’re passionate about shaping the future of service delivery and want to be part of a team that values performance, innovation, and trust, Symbos offers the platform to thrive.
💡 Quick Summary
Seeking a career-building opportunity? The System Architect position is now open for candidates interested in the Back Office Jobs sector. This role in Melbourne offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Back Office Jobs is a plus.
