Job Description
Helpdesk System Support Technician (L1/L2)
Serve as the first point of contact for customers seeking technical assistance / support over the phone, email or via the company ticketing system
Take complete ownership of an end user problem, starting from request submission till resolution
Identify opportunities to improve First Contact Resolution of Incidents by Service Desk, by partnering with wider IT functions
Serve as the first point of contact for customers seeking technical assistance / support over the phone, email or via the company ticketing system
Take complete ownership of an end user problem, starting from request submission till resolution
Identify opportunities to improve First Contact Resolution of Incidents by Service Desk, by partnering with wider IT functions
💡 Quick Summary
Seeking a career-building opportunity? The System Engineer position is now open for candidates interested in the Technician Jobs sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Technician Jobs is a plus.
