Job Description
Position Overview
The System Support Officer is responsible for providing technical support, maintaining IT systems and infrastructure, and ensuring the reliable and secure operation of organisational technology. The role supports users across the business, resolves technical issues, and contributes to system improvements and operational efficiency.
Key Responsibilities
providing first- and second-level technical support for hardware, software, systems and network-related issues
installing, configuring and maintaining desktops, laptops, mobile devices, printers and other IT equipment
monitoring system performance and availability, and taking proactive steps to prevent downtime or disruptions
troubleshooting and resolving system faults, escalating complex issues where required
administering user accounts, permissions and access controls in line with organisational policies
supporting and maintaining business applications, databases and cloud-based systems
assisting with system upgrades, patches, backups and disaster recovery processes
maintaining accurate records of incidents, service requests, system configurations and asset registers
liaising with external vendors and service providers to support system maintenance and issue resolution
assisting in the implementation of IT policies, procedures and security controls to protect organisational data
Preferred Background:
3 years relevant experience or a relevant level 7 bachelor’s level degree.
What’s on offer?
This role offers FTE equivalent remuneration of $33 - $38 per hour for a minimum of 30 hours per week. The position is in Auckland and does NOT offer work from home.
The System Support Officer is responsible for providing technical support, maintaining IT systems and infrastructure, and ensuring the reliable and secure operation of organisational technology. The role supports users across the business, resolves technical issues, and contributes to system improvements and operational efficiency.
Key Responsibilities
providing first- and second-level technical support for hardware, software, systems and network-related issues
installing, configuring and maintaining desktops, laptops, mobile devices, printers and other IT equipment
monitoring system performance and availability, and taking proactive steps to prevent downtime or disruptions
troubleshooting and resolving system faults, escalating complex issues where required
administering user accounts, permissions and access controls in line with organisational policies
supporting and maintaining business applications, databases and cloud-based systems
assisting with system upgrades, patches, backups and disaster recovery processes
maintaining accurate records of incidents, service requests, system configurations and asset registers
liaising with external vendors and service providers to support system maintenance and issue resolution
assisting in the implementation of IT policies, procedures and security controls to protect organisational data
Preferred Background:
3 years relevant experience or a relevant level 7 bachelor’s level degree.
What’s on offer?
This role offers FTE equivalent remuneration of $33 - $38 per hour for a minimum of 30 hours per week. The position is in Auckland and does NOT offer work from home.
💡 Quick Summary
Seeking a career-building opportunity? The System Support Officer position is now open for candidates interested in the Education Jobs sector. This role in Auckland offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Education Jobs is a plus.
