Job Description
Full job description
Company Description
A Storied Past. A Brilliant Future.
For over +5 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1+2+, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. Join us in creating our next chapter with your story.
Why work for Fairmont?
A Rich History
Join a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark.
A Culture of Excellence
Be part of a dedicated team committed to delivering unparalleled guest experiences and maintaining the highest standards of service.
Grow, Learn and Enjoy!
Benefit from comprehensive training programs, mentorship, and a supportive work environment that empowers you to reach your full potential.
New Energy for A Storied Landmark
As the world and Toronto move toward a more sustainable future, our landmark hotel is in a stunning transformation for the zero-carbon century ahead.
About the Application Process:
At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.
Job Description
Reports to the Area IT Director (IT DIR) , Technology Services and participates as a member of the Regional Technology Services team.\
Responsibilities:
Ensure that user problems are addressed consistent with current Service Level Agreement:
Resolves Colleague Help Desk Tickets for the Region (Regional Shared Service)
IT Systems disaster recovery and Daily Backup Logs for the Region (Regional Shared Service)
Deploy and Maintain all Employee Workstation Hardware
Wi-Fi Log update - Maintain all Guest and Back of House Wi-Fi equipment in Public, Meeting Space and Guestrooms
Review Anti-virus logs and resolve any issues on Cortex XDR enterprise console for hotels
Ensure all Wi-Fi equipment is functional in Public, meeting and guestrooms.
Maintain all equipment/Software Inventory
Complete all PCI initiatives
Execute all Hotel driven IT initiatives projects under IT DIR/SM supervision
Maintain IDF and MDF’s as per ACCOR Standards
Assists in maintaining standard guidelines.
Ensure monitoring of recovery system – daily backups for region
Contribute to Technology Services knowledgebase.
Looks for opportunities for new technology that may be beneficial to customer.
Participate in after-hours on call support(24/7) with the regional IT team
Participate in all regional aspects of a IT projects as and when required
Qualifications
University degree or equivalent experience
A+ Certification
Entry level Network Technician certification
Entry level Microsoft certification
Understanding of hotel operations, an asset.
Good verbal & written communication skills
Strong interpersonal skills
Self-starter with a strong sense of commitment.
Additional Information
What’s in it for you?
Free Meals: Healthy meals on us every shift.
Travel Discounts: Sweet deals at Accor hotels worldwide.
Dry Cleaning: Free dry-cleaning for your work gear.
Skill Up: Custom learning programs to boost your talents.
Impact: Join our Health & Wellness, Sustainability, and DEI Committees.
Level Up: Unlock new career heights with exciting growth paths.
BE PART OF OUR FUTURE.
Another stunning chapter for the iconic Fairmont Royal York has begun, and we invite you to be a part of it. If you are passionate about hospitality, driven by excellence, and eager to contribute to an esteemed institution, we want to hear from you. Join us and help shape the future of one of Toronto’s most treasured landmarks.
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Accommodations: We encourage you to let us know if you require any accommodation through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: ryh.careers@fairmont.com
Our Commitment to Diversity & Inclusion: At Fairmont Royal York, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we provide equal access to opportunities. We welcome applications from all qualified candidates.
Company Description
A Storied Past. A Brilliant Future.
For over +5 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1+2+, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. Join us in creating our next chapter with your story.
Why work for Fairmont?
A Rich History
Join a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark.
A Culture of Excellence
Be part of a dedicated team committed to delivering unparalleled guest experiences and maintaining the highest standards of service.
Grow, Learn and Enjoy!
Benefit from comprehensive training programs, mentorship, and a supportive work environment that empowers you to reach your full potential.
New Energy for A Storied Landmark
As the world and Toronto move toward a more sustainable future, our landmark hotel is in a stunning transformation for the zero-carbon century ahead.
About the Application Process:
At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.
Job Description
Reports to the Area IT Director (IT DIR) , Technology Services and participates as a member of the Regional Technology Services team.\
Responsibilities:
Ensure that user problems are addressed consistent with current Service Level Agreement:
Resolves Colleague Help Desk Tickets for the Region (Regional Shared Service)
IT Systems disaster recovery and Daily Backup Logs for the Region (Regional Shared Service)
Deploy and Maintain all Employee Workstation Hardware
Wi-Fi Log update - Maintain all Guest and Back of House Wi-Fi equipment in Public, Meeting Space and Guestrooms
Review Anti-virus logs and resolve any issues on Cortex XDR enterprise console for hotels
Ensure all Wi-Fi equipment is functional in Public, meeting and guestrooms.
Maintain all equipment/Software Inventory
Complete all PCI initiatives
Execute all Hotel driven IT initiatives projects under IT DIR/SM supervision
Maintain IDF and MDF’s as per ACCOR Standards
Assists in maintaining standard guidelines.
Ensure monitoring of recovery system – daily backups for region
Contribute to Technology Services knowledgebase.
Looks for opportunities for new technology that may be beneficial to customer.
Participate in after-hours on call support(24/7) with the regional IT team
Participate in all regional aspects of a IT projects as and when required
Qualifications
University degree or equivalent experience
A+ Certification
Entry level Network Technician certification
Entry level Microsoft certification
Understanding of hotel operations, an asset.
Good verbal & written communication skills
Strong interpersonal skills
Self-starter with a strong sense of commitment.
Additional Information
What’s in it for you?
Free Meals: Healthy meals on us every shift.
Travel Discounts: Sweet deals at Accor hotels worldwide.
Dry Cleaning: Free dry-cleaning for your work gear.
Skill Up: Custom learning programs to boost your talents.
Impact: Join our Health & Wellness, Sustainability, and DEI Committees.
Level Up: Unlock new career heights with exciting growth paths.
BE PART OF OUR FUTURE.
Another stunning chapter for the iconic Fairmont Royal York has begun, and we invite you to be a part of it. If you are passionate about hospitality, driven by excellence, and eager to contribute to an esteemed institution, we want to hear from you. Join us and help shape the future of one of Toronto’s most treasured landmarks.
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Accommodations: We encourage you to let us know if you require any accommodation through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: ryh.careers@fairmont.com
Our Commitment to Diversity & Inclusion: At Fairmont Royal York, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we provide equal access to opportunities. We welcome applications from all qualified candidates.
💡 Quick Summary
Seeking a career-building opportunity? The Systems Administrator position is now open for candidates interested in the Hotel Jobs sector. This role in Toronto offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Hotel Jobs is a plus.
