Systems Support Officer

💰 $5,040 - $8,064 (Est.) 📍 Acton 🕐 4 days ago

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Australian National University







Classification: ANU Officer 5 (Administration)
Salary package: $87,570 - $95,530 per annum plus 17% superannuation
Terms: Full-time, Continuing

Dynamic role in the ongoing functional application support, systems and user support, maintenance and enhancements of student management systems; supporting student systems related projects and improvements
Supportive and collaborative team environment
About Us
The Australian National University (ANU) is home to some of the most remarkable people from across the world: visionaries, influential leaders, researchers and advocates creating impact and change nationally, regionally and globally. ANU attracts exceptional staff and students and, through education and enrichment programs, helps them to achieve ambitious goals, and pursue brilliant careers. Ranked in the top 30 universities globally, the first Australian university to be recognised in this elite tier, ANU continues to be an academic resource for the whole of Australia.

Position overview

The Division of Student Engagement and Education Management (SEEM) is within the Deputy Vice-Chancellor (Education) Portfolio. SEEM is responsible for the administrative support of students through the student lifecycle, from admissions application through to the completion for their studies and graduation. Activities of the Division includes admissions, general student enquiries, enrolment, class timetabling, program management, financial transactions, scholarship management, examination management, legislative compliance in relation to students and the curriculum management. The Division also provides advice for appeals, grievance, academic misconduct and discipline processes.


The Systems Support Officer as part of the Student Business Systems Office is responsible for a wide variety of tasks that support core student management, timetabling, student handbook, curriculum management and related student systems of the University. The Student Business Systems team undertakes analysis, design, development, testing, support and implementation of business processes and IT solutions for student systems as well as providing ongoing functional application support and systems support. Working primarily in support and helpdesk operations, you will provide functional application support to end users, systems support and maintenance for core student systems of the University.

The successful applicant will have:

Excellent analytical skills with the ability to understand complex systems and processes
Strong problem-solving skills
Excellent communication and interpersonal abilities
Technical aptitude with the ability to understand and interpret nontechnical and technical information
Ability to work independently and collaboratively in a team
For further information, please contact: Fatima Hicks via Email: [email protected]

The University actively encourages applications from Aboriginal and Torres Strait Islander people. For more information on employment opportunities, contact our Indigenous Employment Consultant on [email protected]

ANU values diversity and inclusion and is committed to providing equal employment opportunities to those of all backgrounds and identities. For more information about staff equity at ANU, visit https://services.anu.edu.au/human-resources/respect-inclusion

Application information

In order to apply for this role please make sure that you upload the following documents:

A statement addressing the selection criteria.
A current curriculum vitae (CV) which includes the names and contact details of at least three referees (preferably including a current or previous supervisor). If your CV does not include referees you can complete these online when prompted in the application form.
Other documents, if required.
Applications which do not address the selection criteria may not be considered for the position.

Please note: The successful candidate must have rights to live and work in this country and will be required to undergo a background check during the recruitment process. An offer of employment is conditional on satisfactory results.

💡 Quick Summary

Seeking a career-building opportunity? The Systems Support Officer position is now open for candidates interested in the BPO Jobs sector. This role in Acton offers a professional environment and growth potential.

Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.

Sponsored

Job Details

Company Name: Australian National University

Frequently Asked Questions

Click the Apply Now button on this page, login or register for free on CallCenterJob.co.in, fill in your name, mobile number, city, and experience, then submit your application. The recruiter will contact you directly.
The expected salary for Systems Support Officer in Acton is $5,040 - $8,064 (Est.) per month. Actual compensation may vary based on experience and negotiation.
No, Systems Support Officer is an on-site position based in Acton. Candidates must be able to commute or relocate to this location.
Basic communication skills, a proactive attitude, and the ability to work in a team are required for Systems Support Officer. Previous experience in BPO Jobs is a plus. Freshers may also apply depending on the employer's requirements.
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