Roles and Responsibilities:

· Providing TECHNICAL / TALLY support to end-users via remote support.
· Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
· Gather customers information and determine the issue by evaluating and analyzing the symptoms. ·
· Diagnose and resolve technical software issues ·
· Offer alternative solutions where appropriate ·
· Follow up and make scheduled call backs to customers where necessary ·
· Your role will be to complete new software installations, give demo and training to the particular associates.
· You will also support the existing customers with any general troubleshooting.

Job Type: Full-time

Salary: ₹20,000.00 - ₹25,000.00 per month

Benefits:

Cell phone reimbursement
Internet reimbursement
Schedule:

Day shift
Supplemental pay types:

Commission pay
Performance bonus
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