Job Description
Our Company
Artium Academy is India’s largest omnichannel music education institute delivering an outcome-driven learning experience. Our vision is to establish music education as a foundational skill, offering globally accredited courses and guiding individuals on a transformative journey from learner to artist.
With our proprietary technology platform and a network of 350+ highly trained teachers, we deliver music education to 35,000+ learners across 17+ countries.
Immerse yourself in a culture that celebrates both artistic passion and personal development.
The Opportunity
We are hiring passionate professionals for Executive and Assistant Manager – Teacher Operations roles to strengthen teacher experience, drive operational excellence, and build a highly engaged teaching ecosystem.
You will play a critical role in teacher relationship management, escalation handling, calendar optimization, and cross-functional collaboration, ensuring a seamless experience for both teachers and learners.
What You’ll DoTeacher Relationship & Portfolio Management
Build strong, long-term relationships with teachers to drive engagement and retention
Manage and align teacher portfolios (150+ teachers for Executive | 300+ teachers for AM) with quality and performance benchmarks
Act as a primary SPOC for teacher experience, operational guidance, and support
Escalation Management & Resolution
Identify, analyze, and initiate escalation processes based on defined criteria
Own teacher and customer escalations and drive timely, high-quality resolutions
Work cross-functionally to ensure clear ownership, action tracking, and communication
Calendar & Capacity Optimization
Manage teacher calendars and slot utilization to ensure seamless learner experience
Monitor capacity, identify gaps, and recommend interventions to maximize productivity
Operational Excellence
Address operational issues proactively and recommend process improvements
Generate reports and insights to support decision-making
Evaluate product and operational enhancements balancing teacher and business needs
Stakeholder Collaboration
Develop collaborative relationships with internal and external stakeholders
Act as the bridge between Teachers, Product, Academics, and Business teams
What You Need to Succeed
Strong team player comfortable navigating a fast-paced startup environment
Problem-solving mindset with the ability to manage competing priorities
High ownership, resilience, and bias for action
Empathy-driven approach while working with diverse stakeholders
Analytical thinking with data-driven decision making
Skills & Qualifications
Bachelor’s or Master’s degree in any discipline
Executive: 2–3 years of experience in Teacher Operations / Program Operations / Customer Success
Assistant Manager: 4–6 years of relevant experience with proven cohort management at scale
Strong stakeholder management and communication skills
Proficiency in Google Sheets / Microsoft Excel (mandatory)
Ability to operate with ownership in an ambiguous, high-growth environment
Why Join Artium?
Be part of India’s leading online music education ecosystem
Collaborative, learner-first culture with strong artistic energy
Exposure to cross-functional teams across Product, Tech, Academics, and Business
Strong growth trajectory into operations and leadership roles
If you have relevant experience, please share your CV on careers@artiumacademy.com ASAP
Job Type: Permanent
Pay: ₹400,000.00 - ₹500,000.00 per year
Benefits:
Health insurance
Leave encashment
Paid sick time
Provident Fund
Work from home
Work Location: Hybrid remote in Andheri East, Mumbai, Maharashtra
Artium Academy is India’s largest omnichannel music education institute delivering an outcome-driven learning experience. Our vision is to establish music education as a foundational skill, offering globally accredited courses and guiding individuals on a transformative journey from learner to artist.
With our proprietary technology platform and a network of 350+ highly trained teachers, we deliver music education to 35,000+ learners across 17+ countries.
Immerse yourself in a culture that celebrates both artistic passion and personal development.
The Opportunity
We are hiring passionate professionals for Executive and Assistant Manager – Teacher Operations roles to strengthen teacher experience, drive operational excellence, and build a highly engaged teaching ecosystem.
You will play a critical role in teacher relationship management, escalation handling, calendar optimization, and cross-functional collaboration, ensuring a seamless experience for both teachers and learners.
What You’ll DoTeacher Relationship & Portfolio Management
Build strong, long-term relationships with teachers to drive engagement and retention
Manage and align teacher portfolios (150+ teachers for Executive | 300+ teachers for AM) with quality and performance benchmarks
Act as a primary SPOC for teacher experience, operational guidance, and support
Escalation Management & Resolution
Identify, analyze, and initiate escalation processes based on defined criteria
Own teacher and customer escalations and drive timely, high-quality resolutions
Work cross-functionally to ensure clear ownership, action tracking, and communication
Calendar & Capacity Optimization
Manage teacher calendars and slot utilization to ensure seamless learner experience
Monitor capacity, identify gaps, and recommend interventions to maximize productivity
Operational Excellence
Address operational issues proactively and recommend process improvements
Generate reports and insights to support decision-making
Evaluate product and operational enhancements balancing teacher and business needs
Stakeholder Collaboration
Develop collaborative relationships with internal and external stakeholders
Act as the bridge between Teachers, Product, Academics, and Business teams
What You Need to Succeed
Strong team player comfortable navigating a fast-paced startup environment
Problem-solving mindset with the ability to manage competing priorities
High ownership, resilience, and bias for action
Empathy-driven approach while working with diverse stakeholders
Analytical thinking with data-driven decision making
Skills & Qualifications
Bachelor’s or Master’s degree in any discipline
Executive: 2–3 years of experience in Teacher Operations / Program Operations / Customer Success
Assistant Manager: 4–6 years of relevant experience with proven cohort management at scale
Strong stakeholder management and communication skills
Proficiency in Google Sheets / Microsoft Excel (mandatory)
Ability to operate with ownership in an ambiguous, high-growth environment
Why Join Artium?
Be part of India’s leading online music education ecosystem
Collaborative, learner-first culture with strong artistic energy
Exposure to cross-functional teams across Product, Tech, Academics, and Business
Strong growth trajectory into operations and leadership roles
If you have relevant experience, please share your CV on careers@artiumacademy.com ASAP
Job Type: Permanent
Pay: ₹400,000.00 - ₹500,000.00 per year
Benefits:
Health insurance
Leave encashment
Paid sick time
Provident Fund
Work from home
Work Location: Hybrid remote in Andheri East, Mumbai, Maharashtra
💡 Quick Summary
Seeking a career-building opportunity? The Teacher opration executive (female) position is now open for candidates interested in the Work from home Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.