Job description

Roles and Responsibilities

Manage a team of 15-20 members

Handle AHT, Shrinkage, and Attrition.

Report to Manager Operations.

To handle call flow.

To handle escalation calls.

Desired Candidate Profile

The candidate must be a graduate with 6 months to 1 year of experience in any sales process.

Previous BPO voice experience is a must (preferably from the BFSI domain)

Minimum 6 months of experience as Team Leader in a contact center/Call Centre/BPO Voice Process.

Perks and Benefits

3lakhs to 4.3 lakhs.

Email CV to [email protected]( with Team Leader in the subject and explanation in the cover letter.)

Message on WhatsApp : 8688611858