Team Lead | BPO

Responsibilities

Set clear team goals

Delegate tasks and set deadlines

Oversee day-to-day operation

Monitor team performance and report on metrics

Communication and being a focal point of dissemination of information from management to team and vice versa

Call monitoring, coaching and feedback, responsibility for delivery of the defined customer experience in every call

Motivate team members

Discover training needs and provide coaching

Listen to team members’ feedback and resolve any issues or conflicts

Recognize high performance and reward accomplishments

Encourage creativity and risk-taking

Suggest and organize team building activities

Qualifications

Excellent Verbal and Written communication Skills.

Preferable experience in Voice Process