Job Description
Job Title: Team Lead (Telecom)
Location: Jaipur
Salary: Up to 6 LPA
Shift: Rotational Shifts
Joining: Immediate Joiners Preferred
Transport: Cab Facility Available
Job Summary
We are looking for a dynamic and result-driven Team Lead for leading our customer support team. The candidate will be responsible for managing a team, ensuring performance metrics are met, and delivering high-quality customer service while maintaining operational efficiency.
Key Responsibilities
• Lead, manage, and motivate a team of customer support executives.
• Monitor team performance against KPIs such as SLA, quality, productivity, and customer satisfaction
• Conduct regular team huddles, feedback sessions, and performance reviews
• Handle escalations and provide timely resolutions
• Ensure adherence to company policies, processes, and compliance standards
• Prepare and maintain reports on team performance and operational metrics
• Drive process improvements and implement best practices
• Coordinate with internal stakeholders for smooth operations
Required Skills & Qualifications
• Minimum 3 years of experience in BPO/Customer Support with at least 1 year in a Team Lead role
• Excellent communication and interpersonal skills
• Strong leadership and people management abilities
• Good analytical and problem-solving skills
• Ability to work in rotational shifts
Location: Jaipur
Salary: Up to 6 LPA
Shift: Rotational Shifts
Joining: Immediate Joiners Preferred
Transport: Cab Facility Available
Job Summary
We are looking for a dynamic and result-driven Team Lead for leading our customer support team. The candidate will be responsible for managing a team, ensuring performance metrics are met, and delivering high-quality customer service while maintaining operational efficiency.
Key Responsibilities
• Lead, manage, and motivate a team of customer support executives.
• Monitor team performance against KPIs such as SLA, quality, productivity, and customer satisfaction
• Conduct regular team huddles, feedback sessions, and performance reviews
• Handle escalations and provide timely resolutions
• Ensure adherence to company policies, processes, and compliance standards
• Prepare and maintain reports on team performance and operational metrics
• Drive process improvements and implement best practices
• Coordinate with internal stakeholders for smooth operations
Required Skills & Qualifications
• Minimum 3 years of experience in BPO/Customer Support with at least 1 year in a Team Lead role
• Excellent communication and interpersonal skills
• Strong leadership and people management abilities
• Good analytical and problem-solving skills
• Ability to work in rotational shifts
💡 Quick Summary
Seeking a career-building opportunity? The Team Lead- BPO (Telecom) position is now open for candidates interested in the IT Engineer & Developer Jobs sector. This role in Jaipur offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in IT Engineer & Developer Jobs is a plus.