Job Description
B
BPO
BPO / Call CEnter Freshers At Bommanahalli Ct ++86..807212 role at BPO in Bengaluru/ Bangalore
BPO • Bengaluru, Karnataka • via TimesJobs
6 days ago
Full–time
Apply on TimesJobs
Apply on Adzuna
Apply on Jobrapido.com
Apply on CallCenterJob.co.in
Job description
Apply for BPO / Call CEnter Freshers At Bommanahalli Ct ++86..807212 role at SANCTUS in Bengaluru/ Bangalore with 0-3 year experience required. Find top opportunities in CRM/CallCentres/BPO/ITES/Med.Trans with a salary of Rs.1.00 - 3.00 Lakhs. Register on TimesJobs to apply today!
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Swetha Akhnoor
Team Lead - Business Operations - BPO
Swetha Akhnoor • Bengaluru, Karnataka • via IIM Jobs
18 days ago
Full–time
Apply on IIM Jobs
Apply on LinkedIn
Apply on Apna
Apply on Search Job For Free
Apply on Expertini
Apply directly on GrabJobs
Apply on Talent.com: Job Search
Apply on Recooty
Job description
- We are looking for a proactive Team Lead - Business Operations to manage and optimize daily operations, ensuring seamless query resolution and efficient team performance.
- This role requires strong leadership skills, technical proficiency, and a data-driven mindset to enhance operational efficiency and deliver impactful results in a fast-paced environment.
- Team Leadership - Lead and manage a team of at least 10 FTCs, ensuring smooth execution of operations and timely resolution of queries raised by Vahan leaders.
- Operational Management - Oversee day-to-day business operations, maintaining high standards of quality and efficiency in query management.
- Technical and Process Expertise - Utilize tools like Freshdesk and Freshchat to manage operational workflows effectively and ensure seamless communication channels.
- Data-Driven Insights - Analyze data using Google Sheets and Excel, create dashboards, and track key performance indicators to identify trends and drive improvements.
- Problem Solving and Process Improvement
- Actively identify operational challenges, implement solutions, and optimize processes to enhance overall efficiency.
- Performance Management - Develop strategies to improve team productivity, provide coaching to team members, and ensure adherence to organizational SLAs and policies.
Skills and Qualifications Required:
Core Competencies:
- Strong leadership, analytical, and problem-solving skills.
- Excellent verbal and written communication abilities.
- Meticulous attention to detail and a focus on accuracy.
- Ability to work independently and handle multiple priorities in a dynamic environment.
Technical Skills:
- Proficiency in MS Office, particularly Excel, for reporting and performance analysis.
- Experience with tools like Freshdesk and Freshchat is preferred.
- Bachelor's/Master's degree in Business, Operations, Human Resources, or a related field.
- Experience - 2+ years of experience in business operations or customer support, preferably in a high-volume environment
BPO
BPO / Call CEnter Freshers At Bommanahalli Ct ++86..807212 role at BPO in Bengaluru/ Bangalore
BPO • Bengaluru, Karnataka • via TimesJobs
6 days ago
Full–time
Apply on TimesJobs
Apply on Adzuna
Apply on Jobrapido.com
Apply on CallCenterJob.co.in
Job description
Apply for BPO / Call CEnter Freshers At Bommanahalli Ct ++86..807212 role at SANCTUS in Bengaluru/ Bangalore with 0-3 year experience required. Find top opportunities in CRM/CallCentres/BPO/ITES/Med.Trans with a salary of Rs.1.00 - 3.00 Lakhs. Register on TimesJobs to apply today!
Report this listing
Swetha Akhnoor
Team Lead - Business Operations - BPO
Swetha Akhnoor • Bengaluru, Karnataka • via IIM Jobs
18 days ago
Full–time
Apply on IIM Jobs
Apply on LinkedIn
Apply on Apna
Apply on Search Job For Free
Apply on Expertini
Apply directly on GrabJobs
Apply on Talent.com: Job Search
Apply on Recooty
Job description
- We are looking for a proactive Team Lead - Business Operations to manage and optimize daily operations, ensuring seamless query resolution and efficient team performance.
- This role requires strong leadership skills, technical proficiency, and a data-driven mindset to enhance operational efficiency and deliver impactful results in a fast-paced environment.
- Team Leadership - Lead and manage a team of at least 10 FTCs, ensuring smooth execution of operations and timely resolution of queries raised by Vahan leaders.
- Operational Management - Oversee day-to-day business operations, maintaining high standards of quality and efficiency in query management.
- Technical and Process Expertise - Utilize tools like Freshdesk and Freshchat to manage operational workflows effectively and ensure seamless communication channels.
- Data-Driven Insights - Analyze data using Google Sheets and Excel, create dashboards, and track key performance indicators to identify trends and drive improvements.
- Problem Solving and Process Improvement
- Actively identify operational challenges, implement solutions, and optimize processes to enhance overall efficiency.
- Performance Management - Develop strategies to improve team productivity, provide coaching to team members, and ensure adherence to organizational SLAs and policies.
Skills and Qualifications Required:
Core Competencies:
- Strong leadership, analytical, and problem-solving skills.
- Excellent verbal and written communication abilities.
- Meticulous attention to detail and a focus on accuracy.
- Ability to work independently and handle multiple priorities in a dynamic environment.
Technical Skills:
- Proficiency in MS Office, particularly Excel, for reporting and performance analysis.
- Experience with tools like Freshdesk and Freshchat is preferred.
- Bachelor's/Master's degree in Business, Operations, Human Resources, or a related field.
- Experience - 2+ years of experience in business operations or customer support, preferably in a high-volume environment
💡 Quick Summary
Seeking a career-building opportunity? The Team Lead - Business Operations - BPO position is now open for candidates interested in the Work from home Jobs sector. This role in Bangalore offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.