Job Description
As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.
About the role
Financial Crime Operations is at the forefront of Revolut’s efforts to keep customers and their money safe. Team members work directly with customers to resolve issues and flag potential concerns. Using cutting-edge technology and sharp attention to detail, they help prevent financial crime and keep trust at the core of Revolut.
We’re looking for a super-skilled Team Lead to make sure our Analysts are operating at the best quality performance. You'll apply your solution-oriented mindset to handle customer and agent issues, and look to resolve them quickly and efficiently.
Up to shape what's next in finance? Let's get in touch.
What you'll be doing
Managing a team of 10–15 FinCrime Analysts
Monitoring daily performance to ensure productivity and quality
Ensuring adherence to SLA expectations
Conducting regular 1:1s, team meetings, and performance reviews
Improving processes and procedures through continuous challenge
Raising awareness of unusual trends in performance
Taking ownership of complex issues and driving resolution while supporting team leadership
Acting as a point of contact for law enforcement agencies in ongoing criminal investigations that commenced from a submitted SAR
What you'll need
Fluency in English
1+ years of experience managing a team of 5+ FTEs
The ability to work well under pressure, manage multiple projects at once, and meet tight deadlines
The ability to communicate positively, clearly, and effectively with internal teams, outside counsel, and regulators
Demonstrated sound judgement in decision-making
Nice to have
Practical knowledge of SQL
A solid understanding of the interplay between legal and business risk
Relevant experience in AML/compliance or card disputes
Familiarity with AML and sanctions regulations (JMLSG, ML regulations, OFAC, POCA, etc.)
Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.
Important notice for candidates:
Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles.
Only apply through official Revolut channels. We don’t use any third-party services or platforms for our recruitment.
Always double-check the emails you receive. Make sure all communications are being done through official Revolut emails, with an @revolut.com domain.
We won't ask for payment or personal financial information during the hiring process. If anyone does ask you for this, it’s a scam. Report it immediately.
By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Revolut. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Revolut may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Revolut's Candidate Privacy Notice
Notice: This is a remote position based in India.
💡 Quick Summary
Seeking a career-building opportunity? The Team Lead (FinCrime) position is now open for candidates interested in the Work from home Jobs sector. This role in New York City offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.
