Job description
Job Summary

As a Team Lead - Inside Sales you will take responsibility for the leadership of the inside sales team by ensuring a sustainable, economical, structured model is provided to meet and exceed the SHI business requirements and associated multi-year financial targets. In conjunction with senior leadership, you will be r esponsible for supervising and coaching the inside solutions specialist team to ensure that all targets are exceeded while maintaining the highest levels of pipeline and opportunity hygiene .

You are committed to always representing both the Microsoft Soultions department and SHI in an impeccable manner, leading from the front to provide expert insight and industry leading knowledge, as well as adding value to the portfolio of services.

This role will be based in our Barnsley, UK office and report into the Sr. Manager of Microsoft Sales & Operations . It is expected that this role may require occasional travel to support the development of your team, attend leadership summits and customer meetings.

About Us

SHI UK has been established for over 20 years, growing from a small satellite office to now our EMEA headquarters, with the support from our International partners and colleagues. We offer the opportunity to progress and develop a career within the IT Industry while working in a diverse, fun environment containing a range of departments and specialisms.

With our organic growth and stability within the EMEA market, we are able to provide a variety of technology products, solutions and services to businesses including Cloud Computing, Data Centre Infrastructure, Networking and Security solutions, Configuration and Integration services, Enterprise Mobility and IT Asset Management.

SHI provides innovative solutions and world-class support, as standard, from over 30 offices throughout the U.S., the U.K, Republic of Ireland, Canada, France, Hong Kong and Singapore.

Responsibilities

I ncludes, but are not limited to:
• Take responsibility for the business development activities for the Microsoft Team
• Exceed all assigned targets.
• Achieve sales operational and sales process efficiencies.
• Oversee the business development cycle.
• Be an ambassador of Microsoft services both within SHI in promoting Microsoft services both internally and externally, raising customers’ awareness of the importance of good Microsoft practices and the range of services SHI can offer.
• Create scalable, repeatable processes for tracking and managing leads
• Ensure the accuracy and quality of sales data in SHI’s internal systems, including call reports and key metric such as total number of calls, emails and appointments.
• Engage with other SHI departments to collaborate in the delivery of integrated services.
• Mentor members of theMicrosoft Solutions Specialist team, to ensure that SHI’s services are proposed and sold to the expected standards.
• Mentor members of the Microsoft Solutions Specialist team, to ensure that all allocated targets are exceeded.
• Actively promote the sale and adoption of all Microsoft Services within both the SHI sales team and direct with SHI customers.
• Pursue and manage customer/prospect opportunities by working with the respective SHI Sales representatives and Sales Leadership
• Work with SHI customers and prospects to present and promote Microsoft Services opportunities through conference calls, on-line meetings, and face-to-face customer presentations:
• Form strong working relationships with SHI Sales Leadership, Technical and Account Teams.
• Join daily, weekly, monthly calls as needed with ITAM/SHI teams.
• Identifying valuable emerging markets.
• Set and manage call and lead targets and work with the License Exectuive team
• Creates Standard Operating Procedures (SOP) to document internal processes.
• Support training curriculum for both onboarding and continuing education.
• Other activities, as defined by management to successfully deliver Microsoft services activities to customers.

Qualifications
• Bachelor's Degree or relevant work experience required
• Minimum of 3 years sales experience

Required Skills
• Strong entrepreneurial spirit: a desire and willingness to “do whatever it takes”
• Exceptional communication and presentation skills
• Excellent sales & customer relationship skills
• Good research skills and the ability to manage details
• Excellent organization and time management skills
• Ability to stay self-motivated and self-directed
• Ability to think outside the box
• Willingness to adapt to changing business and technical priorities
• Ability to work in a fast-paced, high-performance team environment
• Strong Active Listening skills
• Excellent written and verbal communication skills
• Resourceful with ability to adapt quickly to changing environments
• Ability to lead and Manage a team of Solution Specialists
• Strong history of proven sales experience
• Ability to create high-quality documentation with precision
• Ability to work with deadlines
• Meticulous attention to detail
• Highly organized and methodical

Certifications Required

You should hold some or all the following accreditations or similar vendor accreditations; if the accreditations are not currently held then you will be required to study and pass the following mandatory accreditations at a minimum within a short period of commencing the role:

Mandatory certifications:
• Complete all LISA Training Modules & pass all exams
• Microsoft 365 Fundamentals (MS-900)

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