Team Lead, Offboarding,

Create and manage involuntary offboarding processes and procedures, ensuring accuracy and timeliness for dissolved and liquidated company accounts.

- Coordinate with Compliance, Legal, and Operations teams to ensure regulatory and internal standards are met.

- Develop and implement strategies to optimize the offboarding process, enhancing efficiency and member experience.

- Monitor and analyze key performance indicators (KPIs) to identify trends and areas for process improvement.

- Handle complex offboarding cases, ensuring smooth transitions and issue resolution.

- Foster a culture of continuous improvement, encouraging innovation and proactive problem-solving within the team.

- Act as an escalation point for offboarding issues, resolving them efficiently.

- Ensure documentation and member communications are clear, professional, and accurate.

- Oversee daily task allocation within the team, ensuring efficient workflow distribution and completion.

- Collaborate with cross-functional teams to align offboarding processes with broader business goals.

- Manage additional remediation tasks as required.