Job Description
Job Description:
• Handle a team of 15+ members reporting to him/her
• Require excellent people management skills
• Good understanding of workflow management and backlog management
• Effective coaching & mentoring skills
• Escalation management analyze escalations & provide synopsis to clients
• Capable to provide training for the team for any new process
• Reporting - Generate and update the reports for the management review
Requirement:
• Total Experience : Min 6+ years
• Responsible for management of Engagement, Attrition and Pulse for the team
• Create and sustain an environment that motivates high performance, recognizes and rewards excellence of individuals and teams, and results in employee commitment
• Resolves employee concerns with urgency & accuracy.
• Promotes transparency in Communication and builds an atmosphere of mutual trust and cooperation.
• Proven leadership and performance within current workgroup
• Graduate in any discipline or equivalent
• Strong analytical and problem solving skills.
• Excellent spoken and written English communication skills.
• Proficient in MS Word, Excel, Access, PowerPoint.
• Applicant should not be on any Active Written Counseling
If you are interested in the Profile, kindly forward your updated CV in word format to:
• Handle a team of 15+ members reporting to him/her
• Require excellent people management skills
• Good understanding of workflow management and backlog management
• Effective coaching & mentoring skills
• Escalation management analyze escalations & provide synopsis to clients
• Capable to provide training for the team for any new process
• Reporting - Generate and update the reports for the management review
Requirement:
• Total Experience : Min 6+ years
• Responsible for management of Engagement, Attrition and Pulse for the team
• Create and sustain an environment that motivates high performance, recognizes and rewards excellence of individuals and teams, and results in employee commitment
• Resolves employee concerns with urgency & accuracy.
• Promotes transparency in Communication and builds an atmosphere of mutual trust and cooperation.
• Proven leadership and performance within current workgroup
• Graduate in any discipline or equivalent
• Strong analytical and problem solving skills.
• Excellent spoken and written English communication skills.
• Proficient in MS Word, Excel, Access, PowerPoint.
• Applicant should not be on any Active Written Counseling
If you are interested in the Profile, kindly forward your updated CV in word format to:
💡 Quick Summary
Seeking a career-building opportunity? The Team Lead Operations | Customer Support International BPO position is now open for candidates interested in the International Call Center Jobs sector. This role in Karnataka offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in International Call Center Jobs is a plus.
