Job Description
Team Lead - Outbound Contact Centre (Loc...MFT+557
Retail BankingAndheri Office
Required Experience
5 - 8 Years
Posted On
06 Jul 2026
Basic Section
No. Of Openings
6
Grade
NA1
Designation
Others
Closing Date
20 Oct 2026
Organisational
Organisation
CSB Bank
Organization Unit
Retail & SME (Business And Risk), Operations & IT
Sub Org Unit 1
Retail Banking
Sub Org Unit 2
Payments & OCC
Sub Org Unit 3
Others
Sub Org Unit 4
Others
Sub Org Unit 5
Others
Sub Org Unit 6
Others
Branch/Department Code
+50
Branch/Department Name
Head Office
Country
India
Geographic Zone
West
State
Maharashtra
City
Mumbai
Worksite
Andheri Office
Worksite Code
1015
Skills
Skill
ESCALATION MANAGEMENT
COMMUNICATION
Minimum Qualification
GRADUATION
CERTIFICATION
No data available
Working Language
No data available
Job Description
Team Management - Should have excellent Leadership skills Coaching and Mentoring :- Team Leader should be and excellent mentor to their team members Goal setting and achievment :- Should be in charge of setting goals for others . Should be a multitasker and should be accurate in tasks he/she handles Should be able to effectively collaborate with internal and external teams/stakeholders . Should have the ability to manage challenging situations and go extra miles. Must be a team player
Team Leaders has to ensure seamless servicing of customers.
Agents are made aware of the Scorecard targets & Portfolio Benchmark. Ensure that there is cross sell to the customer on asset products as offered by the Bank. Income to be generated at a customer level.
Ensure that cross sell targets on Third Party Products is met for the Unit.
Ensure Staff are trained on product knowledge and requisite certifications.
Review Daily Sales Report of the staff and provide guidance on ways to improve on the same.
Managing and monitoring performance of all the sales resources .
Periodic review of customer base i.e. Contactibility, Eligibility, Product penetration & profitability.
Take appropriate action to activate every customer / improve the product penetration
Retail BankingAndheri Office
Required Experience
5 - 8 Years
Posted On
06 Jul 2026
Basic Section
No. Of Openings
6
Grade
NA1
Designation
Others
Closing Date
20 Oct 2026
Organisational
Organisation
CSB Bank
Organization Unit
Retail & SME (Business And Risk), Operations & IT
Sub Org Unit 1
Retail Banking
Sub Org Unit 2
Payments & OCC
Sub Org Unit 3
Others
Sub Org Unit 4
Others
Sub Org Unit 5
Others
Sub Org Unit 6
Others
Branch/Department Code
+50
Branch/Department Name
Head Office
Country
India
Geographic Zone
West
State
Maharashtra
City
Mumbai
Worksite
Andheri Office
Worksite Code
1015
Skills
Skill
ESCALATION MANAGEMENT
COMMUNICATION
Minimum Qualification
GRADUATION
CERTIFICATION
No data available
Working Language
No data available
Job Description
Team Management - Should have excellent Leadership skills Coaching and Mentoring :- Team Leader should be and excellent mentor to their team members Goal setting and achievment :- Should be in charge of setting goals for others . Should be a multitasker and should be accurate in tasks he/she handles Should be able to effectively collaborate with internal and external teams/stakeholders . Should have the ability to manage challenging situations and go extra miles. Must be a team player
Team Leaders has to ensure seamless servicing of customers.
Agents are made aware of the Scorecard targets & Portfolio Benchmark. Ensure that there is cross sell to the customer on asset products as offered by the Bank. Income to be generated at a customer level.
Ensure that cross sell targets on Third Party Products is met for the Unit.
Ensure Staff are trained on product knowledge and requisite certifications.
Review Daily Sales Report of the staff and provide guidance on ways to improve on the same.
Managing and monitoring performance of all the sales resources .
Periodic review of customer base i.e. Contactibility, Eligibility, Product penetration & profitability.
Take appropriate action to activate every customer / improve the product penetration
💡 Quick Summary
Seeking a career-building opportunity? The Team Lead | Outbound Contact Centre |Location position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
