Job Description
Role Overview
We are looking for a result-driven and people-oriented Team Lead to guide our sales and operations at the Navi Mumbai branch. You will be responsible for mentoring counsellors, ensuring high lead conversion, maintaining CRM discipline, and creating a smooth student journey from enquiry to enrolment. This is a leadership role with both performance and process responsibility.
Key Responsibilities:
Team Management & Sales Coaching
Lead and supervise a team of 6–8 counsellors (L1 and L2)
Conduct daily team huddles and assign lead batches with strategy
Review counselling calls, follow-up approach, and registration strategy
Coach team members on objection handling, pitch improvement, and CRM hygiene
Sales Target Monitoring & Conversion:
Track daily, weekly, and monthly counselling and registration targets
Ensure 100% follow-up compliance and reduce lead wastage
Guide team to improve conversion ratios from lead to counselling and counselling to registration
Drive reference lead generation by ensuring quality counselling and encouraging happy students to refer peers
CRM & Quality Oversight:
Ensure accurate CRM usage – tagging, call notes, reshuffle remarks
Coordinate with QA or sales audit team to fix errors and share feedback
Maintain branch-level dashboards on counselling performance
Strategize for better walk-in management, online counselling participation, and funnel movement
Operational Coordination:
Coordinate with backend teams (Admissions, Visa, SST) to address student queries
Attend escalation calls and provide resolution for dissatisfied students
Ensure timely collection of payments and coordinate with the Accounts team for reminders and escalations
Schedule expert webinars, walk-in events, or partner university meetings at the branch
Candidate Profile
Must-Have:
3+ years of experience in sales/counselling in overseas education or EdTech
Minimum 2 year of experience in a team handling or TL role
Familiarity with CRM tools.
Strong mentoring skills and ability to drive performance through coaching
Excellent communication skills in English and Hindi/Marathi
Preferred:
Knowledge of Study in Germany processes (APS, Visa, Public vs Private Univ)
Ability to multitask between branch walk-ins, online follow-ups, and reporting
Job Types: Full-time, Permanent
Pay: ₹35,000.00 - ₹45,000.00 per month
Benefits:
Internet reimbursement
Leave encashment
Provident Fund
Experience:
Team management: 2 years (Preferred)
Sales: 2 years (Preferred)
After-sales service: 2 years (Preferred)
Work Location: In person
We are looking for a result-driven and people-oriented Team Lead to guide our sales and operations at the Navi Mumbai branch. You will be responsible for mentoring counsellors, ensuring high lead conversion, maintaining CRM discipline, and creating a smooth student journey from enquiry to enrolment. This is a leadership role with both performance and process responsibility.
Key Responsibilities:
Team Management & Sales Coaching
Lead and supervise a team of 6–8 counsellors (L1 and L2)
Conduct daily team huddles and assign lead batches with strategy
Review counselling calls, follow-up approach, and registration strategy
Coach team members on objection handling, pitch improvement, and CRM hygiene
Sales Target Monitoring & Conversion:
Track daily, weekly, and monthly counselling and registration targets
Ensure 100% follow-up compliance and reduce lead wastage
Guide team to improve conversion ratios from lead to counselling and counselling to registration
Drive reference lead generation by ensuring quality counselling and encouraging happy students to refer peers
CRM & Quality Oversight:
Ensure accurate CRM usage – tagging, call notes, reshuffle remarks
Coordinate with QA or sales audit team to fix errors and share feedback
Maintain branch-level dashboards on counselling performance
Strategize for better walk-in management, online counselling participation, and funnel movement
Operational Coordination:
Coordinate with backend teams (Admissions, Visa, SST) to address student queries
Attend escalation calls and provide resolution for dissatisfied students
Ensure timely collection of payments and coordinate with the Accounts team for reminders and escalations
Schedule expert webinars, walk-in events, or partner university meetings at the branch
Candidate Profile
Must-Have:
3+ years of experience in sales/counselling in overseas education or EdTech
Minimum 2 year of experience in a team handling or TL role
Familiarity with CRM tools.
Strong mentoring skills and ability to drive performance through coaching
Excellent communication skills in English and Hindi/Marathi
Preferred:
Knowledge of Study in Germany processes (APS, Visa, Public vs Private Univ)
Ability to multitask between branch walk-ins, online follow-ups, and reporting
Job Types: Full-time, Permanent
Pay: ₹35,000.00 - ₹45,000.00 per month
Benefits:
Internet reimbursement
Leave encashment
Provident Fund
Experience:
Team management: 2 years (Preferred)
Sales: 2 years (Preferred)
After-sales service: 2 years (Preferred)
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Team Lead – Sales & Operations position is now open for candidates interested in the Event Management Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Event Management Jobs is a plus.
