Job Description
Full job description
Prime opportunity to join our Pathways and Engagement team.
Fixed Term until 31 Dec 2026, full-time position.
HEW7 level + 17% Super.
About the Role
The Student Success Coach Team Lead oversees the VET Student Success Program and manages a team of Coaches working across VET Teaching Departments. Student Success Coaches respond to the needs of students and develop a range of programs to enhance the student experience. They also support students ‘at risk’ of non-completion by providing a range of supports and interventions aimed at maximising the student’s ability to complete their course of study and successfully transition onto further study and/or employment.
The Team Lead role requires a highly motivated worker with deep understanding of the vocational education and training system and experienced in designing and implementing a broad range of educational supports, both academic and personal to priority cohorts of diverse learners. The role will maintain a case load of students as a Student Success Coach (approx. FTE 0.2). This role reports to the Manager, Student Engagement within the Pathways and Engagement Department, VET.
To learn more about the role please view the PD. This is a fixed term contract until 31 Dec 2026, with a possible renewal into a yearly contract.
About You
To be suitable for this role you will need to have experience in the below key accountabilities:
1. Demonstrated experience in related work and study assistance including vocational assistance, study support, wellbeing or career guidance and or employment services.
2. Demonstrated experience in the management of a team to produce quality service outcomes.
3. High-level organisational skills and the ability to plan and prioritise multiple tasks to tight timelines.
4. A proven record of managing customer enquiries and a demonstrated commitment to customer service including follow up and closure activities.
5. Highly developed verbal and written communication skills and demonstrated IT skills including advanced skills in MS Office and experience in management information and database systems.
6. Demonstrated ability to engage and build trust with service users and staff from diverse backgrounds.
7. Excellent communication and interpersonal skills and proven ability to build and maintain effective working relationships with a range of internal and external stakeholders including government and community service providers.
8. Demonstrated ability to contribute to and work effectively in a team environment across a tertiary institution to achieve outcomes.
About Swinburne University of Technology
Swinburne’s strategy draws upon our understanding of future challenges. We choose to build Swinburne as the prototype of a new and different university – one that is truly of Technology, of Innovation and of Entrepreneurship. We are committed to a differentiated university proposition in education and research.
To Apply
Please submit your CV and cover letter addressing your suitability for this position.
To review the Position Description and to apply, please scroll down to the bottom of the page.
If you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to Swinburne’s Jobs website to access the Position Description at the bottom of the page.
Please Note: Appointment to this position is subject to passing a Working with Children Check.
If you are experiencing technical difficulties with your application, please contact the Swinburne Talent Acquisition Team on [email protected].
Applications will close on Wednesday + July.
Swinburne offers flexible working options contained in our leave and parenting/carer policies to support work-life balance.
Diversity, Equity and Inclusion
Swinburne has become a world-class university, driving social and economic impacts through science, technology, and innovation. As a dual-sector university, our vision is for people and technology working together to build a better world.
Central to our vision is our commitment to diversity, equity, and inclusion. We pride ourselves on being an equal opportunity employer focused on attracting, retaining, and developing great talent. We work to remove barriers related to gender identity, culture, ethnicity, ****** orientation, disability, and age.
We strongly encourage applicants from diverse Aboriginal and Torres Strait Islander communities. Our Moondani Toombadool Centre leads our Indigenous education and culture at Swinburne, guided by community wisdom and leadership.
We support applicants with disabilities. Adjustments can be requested at any time during the recruitment process. For Reasonable Adjustment requests, including accessible formats for the PD, application form or any other document, please contact at [email protected] or call +61 3 +214 3550.
Victoria’s Commitment to Action: Improving international student employment outcomes.
As a signatory to Victoria’s Commitment to Action, Swinburne seeks to remove barriers to international graduate employment. We welcome and encourage applications from international graduates.
As a Circle Back Initiative Employer, we commit to responding to every applicant.
#LI-SW
Please click here for PD. Opens in new window
Prime opportunity to join our Pathways and Engagement team.
Fixed Term until 31 Dec 2026, full-time position.
HEW7 level + 17% Super.
About the Role
The Student Success Coach Team Lead oversees the VET Student Success Program and manages a team of Coaches working across VET Teaching Departments. Student Success Coaches respond to the needs of students and develop a range of programs to enhance the student experience. They also support students ‘at risk’ of non-completion by providing a range of supports and interventions aimed at maximising the student’s ability to complete their course of study and successfully transition onto further study and/or employment.
The Team Lead role requires a highly motivated worker with deep understanding of the vocational education and training system and experienced in designing and implementing a broad range of educational supports, both academic and personal to priority cohorts of diverse learners. The role will maintain a case load of students as a Student Success Coach (approx. FTE 0.2). This role reports to the Manager, Student Engagement within the Pathways and Engagement Department, VET.
To learn more about the role please view the PD. This is a fixed term contract until 31 Dec 2026, with a possible renewal into a yearly contract.
About You
To be suitable for this role you will need to have experience in the below key accountabilities:
1. Demonstrated experience in related work and study assistance including vocational assistance, study support, wellbeing or career guidance and or employment services.
2. Demonstrated experience in the management of a team to produce quality service outcomes.
3. High-level organisational skills and the ability to plan and prioritise multiple tasks to tight timelines.
4. A proven record of managing customer enquiries and a demonstrated commitment to customer service including follow up and closure activities.
5. Highly developed verbal and written communication skills and demonstrated IT skills including advanced skills in MS Office and experience in management information and database systems.
6. Demonstrated ability to engage and build trust with service users and staff from diverse backgrounds.
7. Excellent communication and interpersonal skills and proven ability to build and maintain effective working relationships with a range of internal and external stakeholders including government and community service providers.
8. Demonstrated ability to contribute to and work effectively in a team environment across a tertiary institution to achieve outcomes.
About Swinburne University of Technology
Swinburne’s strategy draws upon our understanding of future challenges. We choose to build Swinburne as the prototype of a new and different university – one that is truly of Technology, of Innovation and of Entrepreneurship. We are committed to a differentiated university proposition in education and research.
To Apply
Please submit your CV and cover letter addressing your suitability for this position.
To review the Position Description and to apply, please scroll down to the bottom of the page.
If you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to Swinburne’s Jobs website to access the Position Description at the bottom of the page.
Please Note: Appointment to this position is subject to passing a Working with Children Check.
If you are experiencing technical difficulties with your application, please contact the Swinburne Talent Acquisition Team on [email protected].
Applications will close on Wednesday + July.
Swinburne offers flexible working options contained in our leave and parenting/carer policies to support work-life balance.
Diversity, Equity and Inclusion
Swinburne has become a world-class university, driving social and economic impacts through science, technology, and innovation. As a dual-sector university, our vision is for people and technology working together to build a better world.
Central to our vision is our commitment to diversity, equity, and inclusion. We pride ourselves on being an equal opportunity employer focused on attracting, retaining, and developing great talent. We work to remove barriers related to gender identity, culture, ethnicity, ****** orientation, disability, and age.
We strongly encourage applicants from diverse Aboriginal and Torres Strait Islander communities. Our Moondani Toombadool Centre leads our Indigenous education and culture at Swinburne, guided by community wisdom and leadership.
We support applicants with disabilities. Adjustments can be requested at any time during the recruitment process. For Reasonable Adjustment requests, including accessible formats for the PD, application form or any other document, please contact at [email protected] or call +61 3 +214 3550.
Victoria’s Commitment to Action: Improving international student employment outcomes.
As a signatory to Victoria’s Commitment to Action, Swinburne seeks to remove barriers to international graduate employment. We welcome and encourage applications from international graduates.
As a Circle Back Initiative Employer, we commit to responding to every applicant.
#LI-SW
Please click here for PD. Opens in new window
💡 Quick Summary
Seeking a career-building opportunity? The Team Lead, Student Success Program position is now open for candidates interested in the Education Jobs sector. This role in Melbourne offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Education Jobs is a plus.
