Team Lead |Voice| Non| Technical |International|

ob Description: Team Leader (Voice) - Non-Technical

Location: Hyderabad, Telangana

Experience: 2-6 Years (Minimum 1 year as a Team Leader)

Work Mode: On-site (Mon-Fri)

Shifts: Yes

Our client is a global leader in customer experience management. They are dedicated to delivering world-class service and value to their clients through innovative solutions and a passionate commitment to excellence. They are looking for a dynamic and experienced Team Leader (Voice) for a non-technical project to join their vibrant team in Hyderabad.

Job Role: Team Leader (Voice) - Non-Technical

Responsibilities:

Leadership: Lead, mentor, and manage a team of associates, ensuring they meet performance goals and adhere to company policies.

Performance Management: Monitor and evaluate team performance, providing regular feedback and development plans to improve efficiency and effectiveness.

Customer Satisfaction: Drive customer satisfaction (C-Sat) initiatives and ensure high standards of service...