Team Lead_Customer Support-International BPO

Team Leader – Non-Voice International Process

Seeking a skilled Team Leader to manage a non-voice BPO team, ensuring top-notch service delivery and operational excellence. Responsibilities include supervising daily operations, meeting SLA/TAT/AHT targets, coaching team members, managing rosters, handling escalations, and driving performance improvements. Must be experienced in client communication, quality assurance, and cross-functional coordination.

Requirements:

• 5 years in international BPO (non-voice)

• Strong grasp of KPIs and process metrics

• Excellent communication and leadership skills

• Flexible with night/rotational shifts

• Healthcare domain experience preferred

Job Types: Full-time, Permanent

Pay: ₹785,296.49 - ₹802,668.54 per year

Benefits:

• Health insurance

• Paid sick time

• Paid time off

• Provident Fund

Application Question(s):

• Do you have prior experience in international BPO?

• What's your total years of experience as a team lead?

• ARe you comfortable with face to face round of inetrview- location- ganganagar-bengaluru ?

• Are you comfortable with rotational shifts?

• total years of experience you're holding?

• current ctc?

• expected ctc?

• notice period?

Work Location: In person