Team Leader

Full job description

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in our Melbourne office, you’ll help make a positive impact on someone’s life every day. You’ll feel great satisfaction knowing your talent and hard work has a purpose.

As a Team Leader of the Liability Specialist Team, you’ll be at the heart of a supportive and high-performing team, guiding and mentoring others on liability and eligibility assessments and determinations. You’ll lead with empathy and purpose, helping your team navigate complex claims with confidence, compassion, and compliance.

It’s a role where your leadership can truly shine, fostering growth, celebrating wins, and creating a space where people feel empowered to do their best work every day.

This is a full time, permanent role based in our Melbourne office, with flexibility to work from home up to 2 days per week.

YOUR RESPONSIBILITIES

Work collaboratively with the Group Manager to develop and implement a pro-active, specialised approach to eligibility claims management, assessment and determination

Pro-actively supervise, develop and support team members ensuring team and organisational objectives are met

Provide technical guidance on liability decisions in relation to workers compensation insurance claims to both internal and external stakeholders.

Supervise the day-to-day work activity, training and development of a team of Liability Specialist and Technical Specialists and work collaboratively with Senior Legal Specialist and Clinical Advisors.

ABOUT YOU

Experience in a Team Leader role or equivalent within the Victorian Workers Compensation scheme preferred but not essential

Demonstrated expertise of Liability claims management in conjunction with excellent time management, negotiation, and influencing abilities.

Leadership skills, including team building, coaching, mentoring, performance management and change management

Well-developed problem-solving and strategic thinking skills.

Strong understanding of the contractual requirements and performance measures for Victorian Worksafe Agents

Experience managing and developing teams within a personal injury environment

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

A vibrant, collaborative innovative team culture

Flexibility with opportunity to WFH when you are fully trained in your role.

A corporate wellbeing program with discounted health insurance and gym membership

Access to discounts at over 350 retailers through our Rewards Hub program

Entitlement to an annual tenure and performance-based recognition reward

Comprehensive learning and development support

Companywide events to celebrate success.

Quarterly Reward and Recognition Awards

Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.