Job Description
Team Leader/ Assistant Manager
International BPO in Chennai
Technical Voice Process
Req 2+years exp as Team Leader in International Voice Process in International BPO
Must have handled- Attrition/ Shrinkage/ CSAT/ SLA
CTC UPTO 8LPA
Essential Functions/Core Responsibilities
• Responsible for the day-to-day supervision of a group of call center associates including
work and attendance monitoring in accordance with organization policy and applicable legal
requirements
• Effectively coach direct reports on their performance on a regular basis to ensure
performance metrics are achieved at a minimum weekly
• Identify performance related issues, develop an action plan for improvement, implement
corrective action, up to and including termination of employment
• Ensure service delivered to our customers meets contractual Key Performance Indicator
(‘KPIs’) and financial expectations
• Communicate expectations to employees and provide timely updates
• Provide subject matter expertise in handling escalated customer calls as needed
• Conduct Team Meetings to ensure expedient communication of relevant information and as
an open forum for input. Schedule and organize team activities
• Stay current on internal work processes, policies and procedures. Attend required manager
development training
simmi@hiresquad.in
International BPO in Chennai
Technical Voice Process
Req 2+years exp as Team Leader in International Voice Process in International BPO
Must have handled- Attrition/ Shrinkage/ CSAT/ SLA
CTC UPTO 8LPA
Essential Functions/Core Responsibilities
• Responsible for the day-to-day supervision of a group of call center associates including
work and attendance monitoring in accordance with organization policy and applicable legal
requirements
• Effectively coach direct reports on their performance on a regular basis to ensure
performance metrics are achieved at a minimum weekly
• Identify performance related issues, develop an action plan for improvement, implement
corrective action, up to and including termination of employment
• Ensure service delivered to our customers meets contractual Key Performance Indicator
(‘KPIs’) and financial expectations
• Communicate expectations to employees and provide timely updates
• Provide subject matter expertise in handling escalated customer calls as needed
• Conduct Team Meetings to ensure expedient communication of relevant information and as
an open forum for input. Schedule and organize team activities
• Stay current on internal work processes, policies and procedures. Attend required manager
development training
simmi@hiresquad.in
💡 Quick Summary
Seeking a career-building opportunity? The Team Leader| Assistant Manager| International Voice SAVE position is now open for candidates interested in the BPO Jobs sector. This role in Chennai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.