Contract : Full Time

Job Title : Team Leader (OPS)

Department Project / Client : Operations

Location : Bangalore

Reports to : Unit Head

Grade : II

Travel Requirements : No bank Digital Assist- Team is a unit which handles valuable customers of Bank. Team Leader is

responsible to lead a team of 15-16 DSO's under him to over deliver on Business goals. This unit is

responsible for the entire life cycle management of these customers starting from bringing them

into the fold of Relationship Management, provide regular servicing / resolution of queries and

issues and also cross sell of other products as per customer need thru Digital Channels.

ï'· Client outreach- Manage the portfolio through client outreach and continuous monitoring of

client relationship including product, portfolio and banking needs.

ï'· Relationship Management- To develop and strengthen customer relationships through

effective relationship management in accordance with the business goals.

Job Title : Team Leader (OPS)

Department Project / Client : Operations

Location : Bangalore