Job Description
Job Summary:
We are seeking a highly motivated and performance-driven Team Leader to guide, support and manage a team of customer service representatives. The ideal candidate will play a key role in delivering exceptional service standards, driving team performance and fostering a positive work environment
Eligibility Criteria:
Strong performance history as TL in BPO company.
Key Responsibilities:
Team Supervision
Performance Management
Training & Development
Reporting & Analysis
Customer Experience
Conflict Resolution
Engagement & Motivation
Process Adherence
Qualifications
Proven experience in management and leadership roles within a customer service environment
Strong supervisory skills with a focus on performance management
Excellent communication skills in English
Ability to analyze customer service metrics and implement improvements
Multilingual capabilities are highly desirable
Demonstrated ability to motivate and develop team members effectively
Job Types: Full-time, Permanent
Pay: Up to ₹45,000.00 per month
Ability to commute/relocate:
Bodakdev, Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required)
Experience:
Team Lead: 2 years (Required)
BPO Company: 2 years (Required)
We are seeking a highly motivated and performance-driven Team Leader to guide, support and manage a team of customer service representatives. The ideal candidate will play a key role in delivering exceptional service standards, driving team performance and fostering a positive work environment
Eligibility Criteria:
Strong performance history as TL in BPO company.
Key Responsibilities:
Team Supervision
Performance Management
Training & Development
Reporting & Analysis
Customer Experience
Conflict Resolution
Engagement & Motivation
Process Adherence
Qualifications
Proven experience in management and leadership roles within a customer service environment
Strong supervisory skills with a focus on performance management
Excellent communication skills in English
Ability to analyze customer service metrics and implement improvements
Multilingual capabilities are highly desirable
Demonstrated ability to motivate and develop team members effectively
Job Types: Full-time, Permanent
Pay: Up to ₹45,000.00 per month
Ability to commute/relocate:
Bodakdev, Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required)
Experience:
Team Lead: 2 years (Required)
BPO Company: 2 years (Required)
💡 Quick Summary
Seeking a career-building opportunity? The Team Leader - BPO position is now open for candidates interested in the BPO Jobs sector. This role in Ahmedabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
