Job Description
We are seeking a highly motivated and performance-driven Team Leader to guide, support and manage a team of customer service representatives. The ideal candidate will play a key role in delivering exceptional service standards, driving team performance and fostering a positive work environment
Eligibility Criteria:
• Solid performance history as TL in BPO company.
Key Responsibilities:
- Team Supervision
- Performance Management
- Training & Development
- Reporting & Analysis
- Customer Experience
- Conflict Resolution
- Engagement & Motivation
- Process Adherence
Qualifications
- Proven experience in management and leadership roles within a customer service environment
- Strong supervisory skills with a focus on performance management
- Excellent communication skills in English
- Ability to analyze customer service metrics and implement improvements
- Multilingual capabilities are highly desirable
- Demonstrated ability to motivate and develop team members effectively
Job Types: Full-time, Permanent
Pay: Up to ₹45,000.00 per month
Ability to commute/relocate:
- Bodakdev, Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Team Lead: 2 years (Required)
- BPO Company: 2 years (Required)
Eligibility Criteria:
• Solid performance history as TL in BPO company.
Key Responsibilities:
- Team Supervision
- Performance Management
- Training & Development
- Reporting & Analysis
- Customer Experience
- Conflict Resolution
- Engagement & Motivation
- Process Adherence
Qualifications
- Proven experience in management and leadership roles within a customer service environment
- Strong supervisory skills with a focus on performance management
- Excellent communication skills in English
- Ability to analyze customer service metrics and implement improvements
- Multilingual capabilities are highly desirable
- Demonstrated ability to motivate and develop team members effectively
Job Types: Full-time, Permanent
Pay: Up to ₹45,000.00 per month
Ability to commute/relocate:
- Bodakdev, Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Team Lead: 2 years (Required)
- BPO Company: 2 years (Required)
💡 Quick Summary
Seeking a career-building opportunity? The Team Leader - BPO (Bodakdev) position is now open for candidates interested in the BPO Jobs sector. This role in Ahmedabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
