Team Leader |BPO|

The candidate will be responsible to handle the queries and complaints from Australian customers

· Follow procedures methodically to accurately respond to client requests for information including smoke alarm quotes, compliance status, invoice requests, and inspection status updates.

· Provide clients with information relating to smoke alarm legislation in various states and territories.

· Provide quotes and information to clients relating to upgrading their smoke alarm system.

· Responsible for accurate and efficient processing of new property lists.

· Responsible for accurate and efficient processing of client and technician work orders

· Responsible for accurate and efficient processing of client invoices.

· Have experience with International BPO.

· Must have experience with team leadership.

· Customer orientation and ability to adapt/respond to different types of characters

· Excellent communication and presentation skills

· Ability to multi-task, prioritize, and manage time effectively

· Proven customer support experience or experience as a Client Service Representative

· Work from the office.

· 5 days a week with 2 rotational off

· Rotational Shifts (Australian Timings