Job Description
Manage post-sales experience and service of premium members
Mentor and develop the team.
Effectively manage shift operations.
Strong Knowledge and Experience on Operational Metrics. (CSAT, AHT, Shrinkage, Quality scores, maintaining SLA, Attrition management).
Handling Escalation calls of Customers.
Track Customer Satisfaction & ensure closure of complaints.
Strong Rapport building skills with Team & stakeholders, manage attrition in the team.
Evolve more effective work process for improving customer interactions.
Mentor and develop the team.
Effectively manage shift operations.
Strong Knowledge and Experience on Operational Metrics. (CSAT, AHT, Shrinkage, Quality scores, maintaining SLA, Attrition management).
Handling Escalation calls of Customers.
Track Customer Satisfaction & ensure closure of complaints.
Strong Rapport building skills with Team & stakeholders, manage attrition in the team.
Evolve more effective work process for improving customer interactions.
💡 Quick Summary
Seeking a career-building opportunity? The Team Leader| BPO position is now open for candidates interested in the BPO Jobs sector. This role in Lucknow offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
