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Team Leader - BPO

Hemocean Outsourcing
Mumbai, Maharashtra
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11 hours ago
Full–time
Company Overview

Hemocean outsourcing company specializes in training and placement services, offering top to bottom positions with great packages. Operating year-round to connect graduates with companies in the Staffing & Recruiting industry.

Job Overview

Team Leader - BPO role at Hemocean Outsourcing in Jabalpur, Madhya Pradesh. Salary range: Competitive. Employee count: 2-10. Junior position: 1-3 years experience required.

Qualifications and Skills
• 1. 1-3 years of experience in BPO or related field
• 2. Strong leadership and communication skills
• 3. Ability to multitask and prioritize tasks effectively
• 4. Proficient in MS Office and CRM software
• 5. Problem-solving and decision-making abilities

Roles and Responsibilities
• 1. Supervise and lead a team of BPO agents to achieve performance targets
• 2. Monitor team performance and provide constructive feedback for improvement
• 3. Handle escalations from both customers and team members
• 4. Ensure compliance with company policies and procedures
• 5. Assist in the recruitment and training of new team members

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