Job Description
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Team Leader BPO Pune
noehub.com
Pune, Maharashtra
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2 days agoFull–time
Managing an average team size of 20 members.
Manage, Shrinkage, Attrition, Quartile Management
Responsible for ensuring productivity targets (Daily/ Weekly / Monthly / Quarterly / Yearly) are achieved.
To manage the day to-day operations with a team of agents and meet the required service levels, quality and productivity
Attrition and shrinkage management. Maintaining SLA target on a monthly basis to achieve desired KPI s including absenteeism and attrition within the team.
Responsibility for delivery of the defined customer experience in every interaction.
Work very closely with team members to solve customer problems.
Conduct daily team meetings, pre and post shift.
Train, coach, and mentor associates as per process requirements.
Conduct constant group reviews meetings to discuss team performance and area of opportunities and improvements.
Maintain and conduct monthly performance review session with all the agents.
Job Types: Full-time, Regular / Permanent
Schedule:
Flexible shift
Ability to commute/relocate:
Viman Nagar, Pune - 411014, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
What is your current salary and expectations ?
Experience:
total work: 1 year (Preferred)
Call Center Occupations: 1 year (Preferred)
BPO as Team leader: 1 year (Preferred
Team Leader BPO Pune
noehub.com
Pune, Maharashtra
Apply on Search Job For Near Me
2 days agoFull–time
Managing an average team size of 20 members.
Manage, Shrinkage, Attrition, Quartile Management
Responsible for ensuring productivity targets (Daily/ Weekly / Monthly / Quarterly / Yearly) are achieved.
To manage the day to-day operations with a team of agents and meet the required service levels, quality and productivity
Attrition and shrinkage management. Maintaining SLA target on a monthly basis to achieve desired KPI s including absenteeism and attrition within the team.
Responsibility for delivery of the defined customer experience in every interaction.
Work very closely with team members to solve customer problems.
Conduct daily team meetings, pre and post shift.
Train, coach, and mentor associates as per process requirements.
Conduct constant group reviews meetings to discuss team performance and area of opportunities and improvements.
Maintain and conduct monthly performance review session with all the agents.
Job Types: Full-time, Regular / Permanent
Schedule:
Flexible shift
Ability to commute/relocate:
Viman Nagar, Pune - 411014, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
What is your current salary and expectations ?
Experience:
total work: 1 year (Preferred)
Call Center Occupations: 1 year (Preferred)
BPO as Team leader: 1 year (Preferred
💡 Quick Summary
Seeking a career-building opportunity? The Team Leader BPO Pune position is now open for candidates interested in the BPO Jobs sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.