Managing an average team size of 20 members.

Manage, Shrinkage, Attrition, Quartile Management

Responsible for ensuring productivity targets (Daily/ Weekly / Monthly / Quarterly / Yearly) are achieved.

To manage the day to-day operations with a team of agents and meet the required service levels, quality and productivity

Attrition and shrinkage management. Maintaining SLA target on a monthly basis to achieve desired KPI s including absenteeism and attrition within the team.

Responsibility...
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