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Team Leader (BPO/KPO Experience)

BPO Jobs
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Team Leader (BPO/KPO Experience)

BPO Jobs
3 views

Description

About Company

IMS People is an Offshore Recruitment Services company. We help staffing firms globally with our extensive range of tailored services. From recruitment & administrative services to accounting support, property preservation services and bespoke one-off creative solutions, we empower our clients to gain a commercial advantage in their marketplaces. We partner with over 150 different staffing brands across the UK, Europe, Australia, North America, New Zealand, Middle East, and Africa. Our support helps them to efficiently increase their fill rates, strengthen customer loyalty, lower internal costs, and enhance profitability. Our dedication to excellence is shared by our team of over 3000 employees, who operate 24/7 to deliver an exceptional service for your business. We explore new ideas and generate long-term solutions for our clients. As a part of our commitment to deliver at the highest quality, we closely adhere to, and constantly monitor, changes in regulatory control to ensure our services meet the latest legal requirements worldwide. IMS People is a GDPR compliant and ISO 9001:2015, ISMS ISO/IEC 27001:2013 and Cyber Essentials certified organization. We are a part of the highly regarded Empresaria Group plc UK that operates in more than 19 countries with over 100 offices and listed on the London stock exchange.

We are seeking an experienced Team Leader to manage our healthcare recruitment team during out of hour shifts. The ideal candidate will be responsible for overseeing and supporting the recruitment process of healthcare professionals such as doctors, nurses, and other medical staff, ensuring that our clients receive a high-quality service.

Responsibilities:
• Manage and lead the healthcare recruitment team during out of hour shifts, ensuring that targets are met and high standards are maintained.
• Provide support and guidance to the team to ensure that they understand the recruitment process, including compliance and regulatory requirements.
• Develop and maintain relationships with clients, ensuring that their recruitment needs are understood and met in a timely and efficient manner.
• Work closely with other departments to ensure that recruitment processes are integrated and aligned with the wider business strategy.
• Monitor performance metrics and produce reports to inform business decisions.
• Continuously identify areas for improvement and implement strategies to enhance team performance.
• Support and assist with the recruitment of healthcare professionals when necessary.
• Ensure compliance with legal and regulatory requirements, including safeguarding and data protection.

Requirements:
• At least 3 years of experience in Team handling, with a proven track record of delivering results.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and team members.
• Strong leadership and management skills, with the ability to motivate and inspire a team.
• Knowledge of relevant legislation and regulations in relation to healthcare recruitment, including compliance and safeguarding.
• Ability to work effectively under pressure and to tight deadlines.
• Excellent organizational and time management skills, with a strong attention to detail.
• Proficient in Microsoft Office and recruitment software.

Working hours:

This role requires working outside of normal office hours, with shifts including evenings, nights, weekends and public holidays.

For more details contact - 9978385352 / [email protected]

Attributes

Company Name: IMS Group

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    Ahmedabad, Gujarat, India
    23.0216238, 72.5797068

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    Team Leader (BPO/KPO Experience) by 539login