Job Description
Full job description
Vacancy Details
Position:
Organisation Unit:
Location:
Tenure:
Closing:
Synopsis:
Great opportunity to lead an energetic and cohesive team!
Permanent, full-time
$101,598 + 12% Superannuation
About the role
Are you an experienced people leader who thrives in a fast paced, customer focused environment? We are seeking a proactive and capable Team Leader to lead the Business Support Team within our Planning and Building Branch.
In this role, you will oversee the day to day operations of a high performing support team, coordinating workloads, providing clear direction, and supporting staff through coaching and constructive feedback. You will play a key role in maintaining service standards and driving continuous improvements to systems, processes, and ways of working.
As one of two Team Leaders in the Business Support Team, you will help lead a team of approximately 16 staff who are essential to the delivery of the branch’s core services. The team is responsible for accurate application processing, effective records management, and delivering high quality customer service within statutory and business timeframes. Your leadership will help ensure the team operates efficiently, consistently, and with a
Why join Team Melbourne?
Located on the traditional lands of the Bunurong Boon Wurrung and Wurundjeri Woi-wurrung peoples of the Kulin Nation, Melbourne is globally recognised as one of the most liveable, diverse, and dynamic cities.
At the heart of it all is the City of Melbourne – a passionate, purpose-driven organisation where your work truly matters. As part of Team Melbourne, you’ll help deliver what’s most important to the people who live, work, study, visit and invest in our great city.
We’re proud champions of diversity, committed to continuous improvement, and driven by a shared vision for a vibrant and sustainable future.
This is more than just a role – it’s your chance to make a real impact, contribute to something bigger, and shape Melbourne’s future alongside a collaborative and forward-thinking team.
About you
You are an experienced and approachable people leader who thrives in a fast paced, customer focused environment. You are confident coordinating workloads, setting priorities, and supporting staff through clear direction, coaching, and feedback.
You bring strong business support experience, attention to detail, and a continuous improvement mindset, with the ability to balance operational demands while maintaining high service standards and meeting statutory timeframes.
What your experience might look like
Demonstrated experience in leading a team to achieve high performance outcomes with coaching skills to develop team capabilities, team cohesion and the ability to effectively manage conflict and under performance.
Demonstrated ability to work in a regulatory and multi-function team environment.
High level of initiative and independence with the ability to establish priorities
Ability to identify, develop and implement change initiatives to improve process quality and service delivery.
Benefits of working with us
Attractive remuneration & benefits: Excellent pay package with a range of exciting benefits. Flexible working, study assistance & other great corporate discounts.
Excellent leave entitlements: Enjoy up to 20 weeks of fully paid parental leave for primary carers, in addition to the government-funded parental leave, with no waiting period to access. Part-time equivalents are also available for added flexibility.
Career progression: Career development support and opportunities to learn new skills within a creative and exciting environment.
Work-life balance and hybrid working: We support flexible hours, alternative work arrangements (like ADOs), and hybrid work-from-home options.
How to apply
We'd love to hear how you can make an impact in this role! As part of your application, you will be required to:
Attach your updated resume
Include a cover letter (max one page) outlining your relevant experience and why you're a great fit for this role.
Submit your application no later than 11:45pm on Sunday 03 May 2026
A few important things to note – don’t miss out!
Applications must be submitted online. Unfortunately, we can’t accept applications via email, so please be sure to apply through the official job link provided.
Apply early! This role may close sooner than the listed closing date if we find the right candidate — so don’t wait to get your application in.
We are a child safe organisation. The City of Melbourne has a zero tolerance for child abuse. All employees undergo thorough safety screening, including a Police Check and, for most roles, a Working with Children Check.
Need more info?
Refer to the position description below or contact Jaiceli Kumar – Manager Business Support, [email protected]
Inclusion matters
We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people from all cultural and linguistic backgrounds, people with disabilities, LGBTIQA+ individuals, and people of all ages and faith backgrounds.
We provide reasonable adjustments throughout the recruitment process to support all applicants. If you require any adjustments, please let us know via the application prompts or inform our Careers team if you’re contacted for an interview.
Vacancy Details
Position:
Organisation Unit:
Location:
Tenure:
Closing:
Synopsis:
Great opportunity to lead an energetic and cohesive team!
Permanent, full-time
$101,598 + 12% Superannuation
About the role
Are you an experienced people leader who thrives in a fast paced, customer focused environment? We are seeking a proactive and capable Team Leader to lead the Business Support Team within our Planning and Building Branch.
In this role, you will oversee the day to day operations of a high performing support team, coordinating workloads, providing clear direction, and supporting staff through coaching and constructive feedback. You will play a key role in maintaining service standards and driving continuous improvements to systems, processes, and ways of working.
As one of two Team Leaders in the Business Support Team, you will help lead a team of approximately 16 staff who are essential to the delivery of the branch’s core services. The team is responsible for accurate application processing, effective records management, and delivering high quality customer service within statutory and business timeframes. Your leadership will help ensure the team operates efficiently, consistently, and with a
Why join Team Melbourne?
Located on the traditional lands of the Bunurong Boon Wurrung and Wurundjeri Woi-wurrung peoples of the Kulin Nation, Melbourne is globally recognised as one of the most liveable, diverse, and dynamic cities.
At the heart of it all is the City of Melbourne – a passionate, purpose-driven organisation where your work truly matters. As part of Team Melbourne, you’ll help deliver what’s most important to the people who live, work, study, visit and invest in our great city.
We’re proud champions of diversity, committed to continuous improvement, and driven by a shared vision for a vibrant and sustainable future.
This is more than just a role – it’s your chance to make a real impact, contribute to something bigger, and shape Melbourne’s future alongside a collaborative and forward-thinking team.
About you
You are an experienced and approachable people leader who thrives in a fast paced, customer focused environment. You are confident coordinating workloads, setting priorities, and supporting staff through clear direction, coaching, and feedback.
You bring strong business support experience, attention to detail, and a continuous improvement mindset, with the ability to balance operational demands while maintaining high service standards and meeting statutory timeframes.
What your experience might look like
Demonstrated experience in leading a team to achieve high performance outcomes with coaching skills to develop team capabilities, team cohesion and the ability to effectively manage conflict and under performance.
Demonstrated ability to work in a regulatory and multi-function team environment.
High level of initiative and independence with the ability to establish priorities
Ability to identify, develop and implement change initiatives to improve process quality and service delivery.
Benefits of working with us
Attractive remuneration & benefits: Excellent pay package with a range of exciting benefits. Flexible working, study assistance & other great corporate discounts.
Excellent leave entitlements: Enjoy up to 20 weeks of fully paid parental leave for primary carers, in addition to the government-funded parental leave, with no waiting period to access. Part-time equivalents are also available for added flexibility.
Career progression: Career development support and opportunities to learn new skills within a creative and exciting environment.
Work-life balance and hybrid working: We support flexible hours, alternative work arrangements (like ADOs), and hybrid work-from-home options.
How to apply
We'd love to hear how you can make an impact in this role! As part of your application, you will be required to:
Attach your updated resume
Include a cover letter (max one page) outlining your relevant experience and why you're a great fit for this role.
Submit your application no later than 11:45pm on Sunday 03 May 2026
A few important things to note – don’t miss out!
Applications must be submitted online. Unfortunately, we can’t accept applications via email, so please be sure to apply through the official job link provided.
Apply early! This role may close sooner than the listed closing date if we find the right candidate — so don’t wait to get your application in.
We are a child safe organisation. The City of Melbourne has a zero tolerance for child abuse. All employees undergo thorough safety screening, including a Police Check and, for most roles, a Working with Children Check.
Need more info?
Refer to the position description below or contact Jaiceli Kumar – Manager Business Support, [email protected]
Inclusion matters
We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people from all cultural and linguistic backgrounds, people with disabilities, LGBTIQA+ individuals, and people of all ages and faith backgrounds.
We provide reasonable adjustments throughout the recruitment process to support all applicants. If you require any adjustments, please let us know via the application prompts or inform our Careers team if you’re contacted for an interview.
💡 Quick Summary
Seeking a career-building opportunity? The Team Leader Business support position is now open for candidates interested in the Work from home Jobs sector. This role in Melbourne offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.
