Job Description
Mo te tunga | About the role
The Team Leader Case Management provides leadership and management to a team of up to nine case managers ensuring the provision of effective and efficient delivery of case management services, support and rehabilitation to veterans' and their whanau.
The Team Leader will contribute to the overall leadership of VA frontline operations which are veteran focused.
The roles will undertake the following roles and responsibilities:
Lead a CM team to ensure it is high performing and resilient, delivering culturally responsive, high quality, end-to-end service and support to veterans and their whanau.
Ensure case managers are supported to take responsibility for and manage in partnership with their team leads, their health, safety and well-being.
Communicate effectively with case managers to ensure a positive and focussed team environment where expectations are clear and understood.
Quality assurance of service delivery within the case management team.
Deliver, support and report as required to the Manager, Case Management and Rehabilitation and/ or senior leadership team.
Actively promote Veterans' Affairs including the support and services veterans' are entitled to receive.
The role is based in the Reserve Bank Building, Wellington CBD. Once you have undergone training and are up to speed, there is the option of working from home up to two days a week.
Nga pukenga me nga wheako | Skills and Experience
To be successful in this position you will need the following skills and experience:
Leadership Experience, proven ability to build and lead high-performing teams in complex, dynamic, changeable customer focussed environments, achieving outcomes and meeting key performance indicators, maintaining a positive culture and productive working environment
Relevant experience, in-depth knowledge and experience in case management and/ or rehabilitation practices or related field. Ideally you will have an understanding of veterans' needs within the context of case management and rehabilitation requirements.
Exceptional Relationship Management and communication skills, proven ability to establish maintain professional relationships with clients, suppliers, and stakeholders, able to communicate ideas clearly and concisely with a variety of groups, in a variety of contexts, using a range of methods.
Experience delivering consistent, high quality services, aligned with best practice, have a strong customer focus, sound judgement and political sensitivity, implementing improvement and innovative solutions.
Nou te rourou | What's in it for you
Your skills and dedication deserve recognition, and NZDF delivers with competitive pay matched to your experience. But that's just the beginning - safeguard your loved ones with a fully funded life cover of up to $300,000 and critical illness protection. Other benefits include discounted additional insurances, free will services and savings schemes for the Defence community. Get expert financial guidance and mortgage broker services. Find all our benefits and more on the Force 4 Families website.
NZDF champions diversity and inclusivity, valuing every member and fuelling their success. We embrace uniqueness, understanding that diverse teams drive creativity, innovation, and excellence. With an open door to all - irrespective of gender, ethnicity, ability, age, or family dynamics - NZDF offers a flexible, empowering work environment. Join us in shaping a brighter future, where everyone thrives.
Me pehea te tuku tono | How to Apply
Applications close on Monday 25 May 2026.
Use the links on this page where you'll be directed to the Defence Careers website.
Please Note:
All applications must be made online, via the Defence Careers website. Each listing contains the Position Description and a Contact Us option for any queries or technical issues.
Your cover letter will be a key part of our selection process, so please highlight how your experience relates to the key activities outlined in the Advert and Position Description.
Applicants will be required to undergo a pre-employment drug-screening test prior to any offer of employment being made.
NZDF Employees/Members - please apply internally via the HR Toolkit; this will ensure that you are visible as an internal candidate.
NZDF Contractors - please apply via the Defence Careers website.
NZDF Reserves - please apply via the Defence Careers website if you cannot access the HR Toolkit.
Please Note:
To be eligible for the required level of government security clearance with the NZ Defence Force, you need to meet certain citizenship and residency criteria. Here's what you need to know:
Low Level Security Clearance
You must be a New Zealand citizen or you must hold New Zealand Permanent Residence or have a current New Zealand Residency Class Visa.
At minimum, you must hold New Zealand Permanent Residence or have a current New Zealand Residency Class Visa, and you must be a citizen of and have lived in Australia, Canada, United Kingdom, United States of America or New Zealand continuously for the last five (5) years.
You must have a five (5) year background history that can be verified and assessed appropriately by the NZ Security Intelligence Service (NZSIS) to determine if you are suitable for a security clearance at this level.
If you do not meet the minimum criteria, unfortunately, your application will not be accepted. We do welcome your application at a time when you will meet the requirements.
The Team Leader Case Management provides leadership and management to a team of up to nine case managers ensuring the provision of effective and efficient delivery of case management services, support and rehabilitation to veterans' and their whanau.
The Team Leader will contribute to the overall leadership of VA frontline operations which are veteran focused.
The roles will undertake the following roles and responsibilities:
Lead a CM team to ensure it is high performing and resilient, delivering culturally responsive, high quality, end-to-end service and support to veterans and their whanau.
Ensure case managers are supported to take responsibility for and manage in partnership with their team leads, their health, safety and well-being.
Communicate effectively with case managers to ensure a positive and focussed team environment where expectations are clear and understood.
Quality assurance of service delivery within the case management team.
Deliver, support and report as required to the Manager, Case Management and Rehabilitation and/ or senior leadership team.
Actively promote Veterans' Affairs including the support and services veterans' are entitled to receive.
The role is based in the Reserve Bank Building, Wellington CBD. Once you have undergone training and are up to speed, there is the option of working from home up to two days a week.
Nga pukenga me nga wheako | Skills and Experience
To be successful in this position you will need the following skills and experience:
Leadership Experience, proven ability to build and lead high-performing teams in complex, dynamic, changeable customer focussed environments, achieving outcomes and meeting key performance indicators, maintaining a positive culture and productive working environment
Relevant experience, in-depth knowledge and experience in case management and/ or rehabilitation practices or related field. Ideally you will have an understanding of veterans' needs within the context of case management and rehabilitation requirements.
Exceptional Relationship Management and communication skills, proven ability to establish maintain professional relationships with clients, suppliers, and stakeholders, able to communicate ideas clearly and concisely with a variety of groups, in a variety of contexts, using a range of methods.
Experience delivering consistent, high quality services, aligned with best practice, have a strong customer focus, sound judgement and political sensitivity, implementing improvement and innovative solutions.
Nou te rourou | What's in it for you
Your skills and dedication deserve recognition, and NZDF delivers with competitive pay matched to your experience. But that's just the beginning - safeguard your loved ones with a fully funded life cover of up to $300,000 and critical illness protection. Other benefits include discounted additional insurances, free will services and savings schemes for the Defence community. Get expert financial guidance and mortgage broker services. Find all our benefits and more on the Force 4 Families website.
NZDF champions diversity and inclusivity, valuing every member and fuelling their success. We embrace uniqueness, understanding that diverse teams drive creativity, innovation, and excellence. With an open door to all - irrespective of gender, ethnicity, ability, age, or family dynamics - NZDF offers a flexible, empowering work environment. Join us in shaping a brighter future, where everyone thrives.
Me pehea te tuku tono | How to Apply
Applications close on Monday 25 May 2026.
Use the links on this page where you'll be directed to the Defence Careers website.
Please Note:
All applications must be made online, via the Defence Careers website. Each listing contains the Position Description and a Contact Us option for any queries or technical issues.
Your cover letter will be a key part of our selection process, so please highlight how your experience relates to the key activities outlined in the Advert and Position Description.
Applicants will be required to undergo a pre-employment drug-screening test prior to any offer of employment being made.
NZDF Employees/Members - please apply internally via the HR Toolkit; this will ensure that you are visible as an internal candidate.
NZDF Contractors - please apply via the Defence Careers website.
NZDF Reserves - please apply via the Defence Careers website if you cannot access the HR Toolkit.
Please Note:
To be eligible for the required level of government security clearance with the NZ Defence Force, you need to meet certain citizenship and residency criteria. Here's what you need to know:
Low Level Security Clearance
You must be a New Zealand citizen or you must hold New Zealand Permanent Residence or have a current New Zealand Residency Class Visa.
At minimum, you must hold New Zealand Permanent Residence or have a current New Zealand Residency Class Visa, and you must be a citizen of and have lived in Australia, Canada, United Kingdom, United States of America or New Zealand continuously for the last five (5) years.
You must have a five (5) year background history that can be verified and assessed appropriately by the NZ Security Intelligence Service (NZSIS) to determine if you are suitable for a security clearance at this level.
If you do not meet the minimum criteria, unfortunately, your application will not be accepted. We do welcome your application at a time when you will meet the requirements.
💡 Quick Summary
Seeking a career-building opportunity? The Team Leader Case Management position is now open for candidates interested in the Bank Jobs sector. This role in Wellington offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
