Job Description
Job : Operations
Primary Location : Asia-India-Chennai
Schedule : Full-time
Employee Status : Permanent
Posting Date : 21/Jun/2026, 5:12:22 AM
Unposting Date : 21/Jul/2026, 5:5+:00 PM
RESPONSIBILITIES
Strategy
Awareness and Understanding on the Group AML, Sanctions & CDD & COB Procedures.
Business
Awareness on the Retail and Business Banking CDD & COB Operations
Processes
Able to perform CDD related work which may not be straight forward and repetitive
Has good understanding of processes and products
Should possess good knowledge on CDD processes
Possesses and applies technical expertise to his area of work
Keeps up to date with changes to products and CDD, AML processes.
Should be well-versed on the money laundering and CDD policies and procedures
Open to suggestions and experimentation
To have a sense of urgency in meeting deliverables in TAT and Accuracy
To perform the assigned activities on time with no errors
Perform Data Entry / Checking Data Entry pertaining to Client Onboarding
Behavioural Capabilities
Precision Accuracy
Able to drive quality work within team and self
Proof reads work and/or checks the process delivered thoroughly in order to eliminate errors.
When issues present consults with others in order to ensure he/she has resolved them in the appropriate way.
Client Centric
Considers the impact of their actions on the end-to-end process and customer.
Understands basic customer service requirement and able to apply same in own areas of work
Able to provide differentiated customer service for various types/ grades of customers
Treat all clients with respect and cultural awareness
Able to show empathy in terms of keeping the customer point of view while processing a transaction / working
Communication
Client communication skills ( especailly calling the client) is preferred and should posses very good soft skills.
Possesses ability to translate complex information into easy- to-understand language
Proficient in both verbal and written communication
Escalates issues and concerns in a timely manner
Problem Resolution
Understands the situation and perform right escalations
Being able to provide data for performing root cause of the problem
Ability to speak up when in disagreement and opposition
Ability to understand the existence of crisis and conflicts
Able to work in a team with good interpersonal skills
People & Talent
Possess ability to understand the work plans and organizes their own work effectively
Able to identify sudden changes at a transactional level
Raises issues when they see the task is at risk
Completes work as assigned
Risk Management
Understands what the various risks are at transaction level and some of the mandatory actions that need to be performed.
Escalates issues to senior management within parameters of role
Describes and understands the operations risk
Awareness on transactional level fraud
Governance
Awareness and understanding of the regulatory framework & Group CDD/COB Procedures
Regulatory & Business Conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead Retail COB Operations to achieve the outcomes set out in the Bank’s Conduct Principles
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders
Country CDD/COB Operations, FCSU, Group CDD/COB Operations
Other Responsibilities
Stakeholder Management
Know your stakeholders and their goals
Instill in your team a customer centric approach and develop a no-tolerance approach toward sloppy customer interactions
Constantly engage stakeholders in any changes envisaged and Manage expectations and concerns
Able to deliver meaningful MIS on areas of vital interest to stakeholders
Be a central bridge between stakeholders and the team
Serving on committees with members from across different functions
Attending professional / trade association meetings
Our Ideal Candidate
Minimum 5years of work experience in the following areas
Client On-boarding, Account Opening, CDD Periodic review and Trigger review for both Retail and Business banking clients
Able to speak to the client and complete the CDD review
Reading and comprehension
Taking Judgemental decisions on a case to case basis
Role Specific Technical Competencies
Problem Solving
Client centric
Communication
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
Flexible working options based around home and office locations, with flexible working patterns
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers
Primary Location : Asia-India-Chennai
Schedule : Full-time
Employee Status : Permanent
Posting Date : 21/Jun/2026, 5:12:22 AM
Unposting Date : 21/Jul/2026, 5:5+:00 PM
RESPONSIBILITIES
Strategy
Awareness and Understanding on the Group AML, Sanctions & CDD & COB Procedures.
Business
Awareness on the Retail and Business Banking CDD & COB Operations
Processes
Able to perform CDD related work which may not be straight forward and repetitive
Has good understanding of processes and products
Should possess good knowledge on CDD processes
Possesses and applies technical expertise to his area of work
Keeps up to date with changes to products and CDD, AML processes.
Should be well-versed on the money laundering and CDD policies and procedures
Open to suggestions and experimentation
To have a sense of urgency in meeting deliverables in TAT and Accuracy
To perform the assigned activities on time with no errors
Perform Data Entry / Checking Data Entry pertaining to Client Onboarding
Behavioural Capabilities
Precision Accuracy
Able to drive quality work within team and self
Proof reads work and/or checks the process delivered thoroughly in order to eliminate errors.
When issues present consults with others in order to ensure he/she has resolved them in the appropriate way.
Client Centric
Considers the impact of their actions on the end-to-end process and customer.
Understands basic customer service requirement and able to apply same in own areas of work
Able to provide differentiated customer service for various types/ grades of customers
Treat all clients with respect and cultural awareness
Able to show empathy in terms of keeping the customer point of view while processing a transaction / working
Communication
Client communication skills ( especailly calling the client) is preferred and should posses very good soft skills.
Possesses ability to translate complex information into easy- to-understand language
Proficient in both verbal and written communication
Escalates issues and concerns in a timely manner
Problem Resolution
Understands the situation and perform right escalations
Being able to provide data for performing root cause of the problem
Ability to speak up when in disagreement and opposition
Ability to understand the existence of crisis and conflicts
Able to work in a team with good interpersonal skills
People & Talent
Possess ability to understand the work plans and organizes their own work effectively
Able to identify sudden changes at a transactional level
Raises issues when they see the task is at risk
Completes work as assigned
Risk Management
Understands what the various risks are at transaction level and some of the mandatory actions that need to be performed.
Escalates issues to senior management within parameters of role
Describes and understands the operations risk
Awareness on transactional level fraud
Governance
Awareness and understanding of the regulatory framework & Group CDD/COB Procedures
Regulatory & Business Conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead Retail COB Operations to achieve the outcomes set out in the Bank’s Conduct Principles
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders
Country CDD/COB Operations, FCSU, Group CDD/COB Operations
Other Responsibilities
Stakeholder Management
Know your stakeholders and their goals
Instill in your team a customer centric approach and develop a no-tolerance approach toward sloppy customer interactions
Constantly engage stakeholders in any changes envisaged and Manage expectations and concerns
Able to deliver meaningful MIS on areas of vital interest to stakeholders
Be a central bridge between stakeholders and the team
Serving on committees with members from across different functions
Attending professional / trade association meetings
Our Ideal Candidate
Minimum 5years of work experience in the following areas
Client On-boarding, Account Opening, CDD Periodic review and Trigger review for both Retail and Business banking clients
Able to speak to the client and complete the CDD review
Reading and comprehension
Taking Judgemental decisions on a case to case basis
Role Specific Technical Competencies
Problem Solving
Client centric
Communication
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
Flexible working options based around home and office locations, with flexible working patterns
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers
💡 Quick Summary
Seeking a career-building opportunity? The Team Leader position is now open for candidates interested in the Bank Jobs sector. This role in Chennai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
