Job Description
Team Leader Customer & Student Support – Manufacturing Centres of Excellence
Location: Newcastle, Wetherill Park or Wollongong Campus
Temporary Full-time until June 2028
$145,605 - $160,719 salary package - includes base salary ($128,284 - $141,600), plus employer's contribution to superannuation and annual leave loading
At TAFE NSW, we are dedicated to life-changing impact.
That’s why we offer world-class training and education that delivers the skills needed for the jobs of today and tomorrow.
The TAFE NSW Manufacturing Centres of Excellence (MCoE), are National Centres of Excellence, a joint initiative between the Australian Government and NSW Government under the National Skills Agreement.
MCoEs are an innovative education model to tackle the manufacturing skills challenge for NSW and Australia. Located in Western Sydney, the Hunter, and the Illawarra, each centre specialises in different areas. These include advanced manufacturing with robotics and 3D printing, supporting clean energy in net zero manufacturing and sustainable manufacturing practices, supporting the heavy manufacturing industry, and supporting new and existing workforce build the skills they need for the future.
By partnering with other CoEs, TAFEs, universities, and industry, these nationally networked centres ensure training aligns with real-world job requirements. The MCoEs offer short courses, microskills, and will soon deliver higher apprenticeships to help individuals become job-ready or enhance their skills for future opportunities.
Learn more about this initiative by visiting TAFE NSW Manufacturing Centres of Excellence.
About the role
As the Team Leader, Customer and Student Support, you’ll play a pivotal role in delivering exceptional student experiences within the MCoE. This position oversees a full suite of student support services, ensuring students are engaged, informed, and supported throughout their learning journey. You will manage customer support enquiries through a triage service model, maintain a knowledge base for streamlined responses, and report on enquiry trends to the MCoE. A key part of the role involves case management for students with higher-level needs, guiding them through progression and onboarding processes, and coordinating proactive communication to keep them on track. You’ll also lead student engagement programs and champion continuous improvement initiatives, embedding customer-centric principles into operations.
The successful candidate must be willing to travel regionally as required to the three MCoE campuses at Newcastle, Wetherill Park and Wollongong.
About You
You are an experienced professional in customer relations with a proven ability to influence, engage, and collaborate with diverse stakeholders to achieve shared objectives. Your strong communication skills—particularly in writing clear, plain English—enable you to deliver information effectively and empathetically. You understand the challenges students face in education and have experience in student engagement and support. Highly organised and proactive, you thrive in managing complex enquiries, resolving issues, and ensuring students receive timely guidance. Your ability to balance operational priorities with a commitment to service excellence makes you a trusted leader who places the customer at the centre of every decision.
Please note, due to the Christmas/New Year shutdown period, interviews for this recruitment will be held mid-January 2026.
To be successful in this role you will hold a:
Degree qualification in related field or equivalent skills, knowledge and experience.
Demonstrated experience in customer relations with the ability to influence, engage and work collaboratively with stakeholders to achieve common objectives embedding customer centric principles in operations
Location: Newcastle, Wetherill Park or Wollongong Campus
Temporary Full-time until June 2028
$145,605 - $160,719 salary package - includes base salary ($128,284 - $141,600), plus employer's contribution to superannuation and annual leave loading
At TAFE NSW, we are dedicated to life-changing impact.
That’s why we offer world-class training and education that delivers the skills needed for the jobs of today and tomorrow.
The TAFE NSW Manufacturing Centres of Excellence (MCoE), are National Centres of Excellence, a joint initiative between the Australian Government and NSW Government under the National Skills Agreement.
MCoEs are an innovative education model to tackle the manufacturing skills challenge for NSW and Australia. Located in Western Sydney, the Hunter, and the Illawarra, each centre specialises in different areas. These include advanced manufacturing with robotics and 3D printing, supporting clean energy in net zero manufacturing and sustainable manufacturing practices, supporting the heavy manufacturing industry, and supporting new and existing workforce build the skills they need for the future.
By partnering with other CoEs, TAFEs, universities, and industry, these nationally networked centres ensure training aligns with real-world job requirements. The MCoEs offer short courses, microskills, and will soon deliver higher apprenticeships to help individuals become job-ready or enhance their skills for future opportunities.
Learn more about this initiative by visiting TAFE NSW Manufacturing Centres of Excellence.
About the role
As the Team Leader, Customer and Student Support, you’ll play a pivotal role in delivering exceptional student experiences within the MCoE. This position oversees a full suite of student support services, ensuring students are engaged, informed, and supported throughout their learning journey. You will manage customer support enquiries through a triage service model, maintain a knowledge base for streamlined responses, and report on enquiry trends to the MCoE. A key part of the role involves case management for students with higher-level needs, guiding them through progression and onboarding processes, and coordinating proactive communication to keep them on track. You’ll also lead student engagement programs and champion continuous improvement initiatives, embedding customer-centric principles into operations.
The successful candidate must be willing to travel regionally as required to the three MCoE campuses at Newcastle, Wetherill Park and Wollongong.
About You
You are an experienced professional in customer relations with a proven ability to influence, engage, and collaborate with diverse stakeholders to achieve shared objectives. Your strong communication skills—particularly in writing clear, plain English—enable you to deliver information effectively and empathetically. You understand the challenges students face in education and have experience in student engagement and support. Highly organised and proactive, you thrive in managing complex enquiries, resolving issues, and ensuring students receive timely guidance. Your ability to balance operational priorities with a commitment to service excellence makes you a trusted leader who places the customer at the centre of every decision.
Please note, due to the Christmas/New Year shutdown period, interviews for this recruitment will be held mid-January 2026.
To be successful in this role you will hold a:
Degree qualification in related field or equivalent skills, knowledge and experience.
Demonstrated experience in customer relations with the ability to influence, engage and work collaboratively with stakeholders to achieve common objectives embedding customer centric principles in operations
💡 Quick Summary
Seeking a career-building opportunity? The Team Leader Customer & Student Support – Manufacturing Centres of Excellence position is now open for candidates interested in the Remote Jobs sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Remote Jobs is a plus.
