Job Description
Job DescriptionYou Lead the Way
We've Got Your Back.At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways
Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way
When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day
Job Description: Our Card Members expect the best - they want personalized, VIP service, and they want it delivered consistently
At American Express we want to provide the ultimate experience in service - meeting the unique needs of our members and exceeding their expectations in every interaction
Our successful Team Leader has a passion for delivering extraordinary service and demonstrated leadership ability to inspire their team to drive exceptional business results
This exciting Team Leader role is the coach to a team of highly skilled and motivated Customer Care Professionals (CCPs)
As an inspiring coach, the Team Leader will set team and individual performance goals and use performance metrics and reporting to drive performance and business results
They will monitor customer interactions to ensure extraordinary service, and will provide consistent and ongoing coaching and feedback to ensure their teams are performing at their highest levels
Our Team Leader is an entrepreneur who is an advocate and supporter for both their employees and their customers
They thrive in ambiguity and constantly strive for continuous improvement
They are intellectually curious, constantly seeking information about their team, the business, the industry, and they share a passion for growth and knowledge with their teams and peers
The Team Leader is responsible and accountable for delivering Operation Effectiveness and Excellence
This position operates in a 24/7 environment, including working in shifts and on weekends
On-Going flexibility is requiredResponsibilities
Deliver tailored, inspirational and effective coaching to CCPs
Motivate, Collaborate and Inspire
Hold regular sessions to observe individual performance and provide honest and actionable feedback through one-on-one sessions
Inspire and motivate team members to have a passion to serve
Create an environment in which the employee feels their contribution is valued in extraordinary customer service
We've Got Your Back.At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways
Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way
When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day
Job Description: Our Card Members expect the best - they want personalized, VIP service, and they want it delivered consistently
At American Express we want to provide the ultimate experience in service - meeting the unique needs of our members and exceeding their expectations in every interaction
Our successful Team Leader has a passion for delivering extraordinary service and demonstrated leadership ability to inspire their team to drive exceptional business results
This exciting Team Leader role is the coach to a team of highly skilled and motivated Customer Care Professionals (CCPs)
As an inspiring coach, the Team Leader will set team and individual performance goals and use performance metrics and reporting to drive performance and business results
They will monitor customer interactions to ensure extraordinary service, and will provide consistent and ongoing coaching and feedback to ensure their teams are performing at their highest levels
Our Team Leader is an entrepreneur who is an advocate and supporter for both their employees and their customers
They thrive in ambiguity and constantly strive for continuous improvement
They are intellectually curious, constantly seeking information about their team, the business, the industry, and they share a passion for growth and knowledge with their teams and peers
The Team Leader is responsible and accountable for delivering Operation Effectiveness and Excellence
This position operates in a 24/7 environment, including working in shifts and on weekends
On-Going flexibility is requiredResponsibilities
Deliver tailored, inspirational and effective coaching to CCPs
Motivate, Collaborate and Inspire
Hold regular sessions to observe individual performance and provide honest and actionable feedback through one-on-one sessions
Inspire and motivate team members to have a passion to serve
Create an environment in which the employee feels their contribution is valued in extraordinary customer service
💡 Quick Summary
Seeking a career-building opportunity? The Team Leader | Customer Service position is now open for candidates interested in the Customer Care Executive sector. This role in Gurgaon offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care Executive is a plus.