Job Description
Assist F&B management with achieving financial targets
• Supervises the team's sales attributes
• Offers suggestions and advice to guests regarding the different services available
• Is in charge of organizing the F&B point of sale/outlet for operations as per the Hotel Standards
• Increases revenue for the point of sale through additional sales techniques
• Helps the point of sale attain profitable results
• Helps increase guest loyalty through quality of service
Operational
• Behaves and acts (as a manager) in an exemplary fashion, embodying the brand mindset.
• Helps employees improve their skills and provide support for career development.
• Manages the team on shift basis.
• Ensures guest satisfaction, quality and high standards of service for customers.
Team Management
• Evolves working methods in line with brand philosophy
• Respects labor laws, particularly when preparing work schedules
• Integrates, trains and manages personnel
• Ensures his/her staff are well presented (clothing, personal hygiene etc)
• Ensures smooth coordination between the different departments (Restaurants, kitchens, bars, lobby etc)
General Duty
• Is attentive to guests' requests and meets them
• Ensures that the workplace remains clean and tidy and the safety of consumable goods by always respecting brand standards
• Respects the instructions and safety guidelines for the equipment/s used
• Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc)
• Comply with hotel security, fire regulations and all health and safety legislation
• Assist other departments wherever necessary and maintain good working relationships
Inter – Personnel Traits
• Committed to delivering high levels of customer service
• Positive attitude
• Good communication skills
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams
• Resilience
Employment Type: ["OTHER
• Supervises the team's sales attributes
• Offers suggestions and advice to guests regarding the different services available
• Is in charge of organizing the F&B point of sale/outlet for operations as per the Hotel Standards
• Increases revenue for the point of sale through additional sales techniques
• Helps the point of sale attain profitable results
• Helps increase guest loyalty through quality of service
Operational
• Behaves and acts (as a manager) in an exemplary fashion, embodying the brand mindset.
• Helps employees improve their skills and provide support for career development.
• Manages the team on shift basis.
• Ensures guest satisfaction, quality and high standards of service for customers.
Team Management
• Evolves working methods in line with brand philosophy
• Respects labor laws, particularly when preparing work schedules
• Integrates, trains and manages personnel
• Ensures his/her staff are well presented (clothing, personal hygiene etc)
• Ensures smooth coordination between the different departments (Restaurants, kitchens, bars, lobby etc)
General Duty
• Is attentive to guests' requests and meets them
• Ensures that the workplace remains clean and tidy and the safety of consumable goods by always respecting brand standards
• Respects the instructions and safety guidelines for the equipment/s used
• Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc)
• Comply with hotel security, fire regulations and all health and safety legislation
• Assist other departments wherever necessary and maintain good working relationships
Inter – Personnel Traits
• Committed to delivering high levels of customer service
• Positive attitude
• Good communication skills
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams
• Resilience
Employment Type: ["OTHER
💡 Quick Summary
Seeking a career-building opportunity? The Team Leader | FB position is now open for candidates interested in the Customer Care Executive sector. This role in Delhi offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care Executive is a plus.