Team Leader

Job Description:Overview:Bank of America is one of the world’s leading financial institutions, serving individual consumers, small and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. We are committed to attracting and retaining top talent across the globe to ensure our continued success. Along with taking care of our customers, we want to be the best place for people to work and aim at creating a work environment where all employees have the opportunity to achieve their goals.We are a part of the Global Business Services which delivers technology and operations capabilities to Bank of America lines of business (LOB) and enterprise functions. Our employees help our customers and clients at every stage of their financial lives, helping them connect to what matters most. This purpose defines and unites us. Every day, we are focused on delivering value, convenience expertise and innovation for individuals, businesses and institutional investors we serve worldwide. BA Continuum is a nonbank subsidiary of Bank of America, part of Global Business Services in the bank.Process OverviewThe operating model at BACI requires many of its business processes to work round the clock. The Transport function plays a pivotal role in fulfilling the business needs. Employee Transport Function is very complex and dynamic in operations and requirements. It requires meticulous planning, technology support and timely action. Within the BACI Framework, Transport function rolls up to the larger umbrella of GBS Management Services and is responsible for the following –Provide convenience of transport to the employees as per the laid out guidelines Ensure the safety of all the employees while they are travelling in company provided transport Address employee’s concerns such as Security issues, Travel Time reduction etc.Job DescriptionThe incumbent will be responsible for performing administrative duties requiring attention to detail, managing day-to-day operational challengesResponsibilitiesLead the day to day management and delivery of the transport team including the management of the outsourced partners with enhanced focus on building an efficient and customer centric environment with the functionDirect Operations (e.g. Safety measures, Inspections, Vehicle availability etc.) for the purpose of providing services within established guidelines and in compliance with related requirementsImplement strategies to cut cost and drive continuous improvement in all aspects of Transport FunctionAsses incidents/accidents/complaints for the purpose of resolving or recommending a resolution to the situationDrive Quality Initiatives with in the team to improve process capability and enhance process efficiencyMonitor and report progress against business delivery targets by effective managementPerform personnel functions (evaluating, supervising, counseling, disciplining, training etc.) to maintain adequate staffing, enhance productivity of personnel and achieving functional objectives within budgetPresent Information, gain feedback and ensure adherence to established Internal controlsRequirementsEducation - Graduate in any stream (Preferably MBA)Experience - Overall Experience of 5+ years with 1-2 years of experience in Transport/Administration Management. Experience in handling Business Operations will be an added advantageFoundational skillsEffective interpersonal skillsEffective written & verbal communication and strong presentation creation skillsAbility to work with multiple stakeholdersAnalytics & data crunching abilityAbility to communicate complex information very clearly to all levels of staffAbility to actively contribute new ideas for improvements to current processesProficiency in MS Office – Should have excellent knowledge of MS Excel and PowerPointDesired skillsExperience in interaction across multiple functions(across Operations, Enterprise Support)Work Timings - 12 noon to + pmJob Location - GIFT