Team Leader - Guest Service Agent
Job details
Shift and schedule
Shift work
Location
Southport QLD 4215
Benefits
Pulled from the full job description
Gym membership
On-site parking
Full job description
The Perks...
Fun, friendly, hard-working and professional team
Free on-site parking
Food & Beverage Discounts
Free Gym Membership
About Us...
Southport Sharks boasts a diverse range of food and beverage outlets, multi-purpose Events Centre with capacity for 1000 people, gaming room, kids' zone Health and Fitness Centre and a 120 room Mantra Hotel which includes a breath-taking rooftop bar.
We are seeking applications for a vibrant Team Leader Guest Service Agent with exceptional customer service skills to join our Front Desk team within the Club.
About the Role...
Monitor, evaluate and ensure staff productivity, service standards and professionalism on a shift-by-shift basis
Demonstrate effective leadership through staff motivation, promoting morale and fostering a professional attitude
Evaluate staff skill levels and provide to Management recommendations for improvement
Welcoming all members and guests
Promote the benefit of membership and the club loyalty program to non-members
Accurately process Club memberships
Answering all incoming phone calls, including redirection, answering queries and accepting dining bookings as required
Provide prompt, friendly, customer focused service to patrons purchasing take-away beverage and mini-mart items available at Fins Cellar
About You…
You will have a passion for delivering excellent customer service, willingness to build long-term relationships with our members and will have impeccable grooming, presentation and communication skills.
To be successful in this role you would need to possess the following:
Previous experience in a leadership/supervisor position
Experience in a Reception and/or Front Office environment is essential
Exceptional presentation and grooming
Ability to communicate with a variety of people
Knowledge of club facilities, services, promotional activities and membership procedures
Cash handling procedures
Experience in operating a PABX telephone system
Familiarity with Ticketmaster sales operation is an advantage
Strong problem solving abilities
Computer literacy with experience using Microsoft Office products
The successful applicant must be available to work across the week with various shifts ranging between the hours of 7.00am and 1.00am.
APPLY NOW!!
No recruitment agencies, please.
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