Team Leader – International BPO - US Voice Process
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Digitel media LLP
Team Leader – International BPO - US Voice Process
Digitel media LLP • Gujarat • via Indeed
13 hours ago
₹20K–₹28K a month
Full–time
No Degree Mentioned
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Job description
We’re Hiring: Team Leader – International BPO – US Voice Process
Location: S.G. Highway, Ahmedabad, Gujarat
Shift: 7:00 PM – 5:00 AM (Monday to Friday | Fixed Weekends Off)
Salary: ₹20,000 – ₹28,000 per month + Performance-Based Incentives
Age Limit: 18–30 Years
Position Overview
We are seeking an experienced and motivated Team Leader for our International BPO Voice Process. The ideal candidate will have a minimum of 1.5 years of relevant leadership experience, preferably in a B2C process, and should be proficient with CRM systems and other technical tools commonly used in BPO operations.
Key Requirements
• Experience: Minimum 1.5 years as a Team Leader in an International BPO (Voice Process)
• Process Exposure: Experienced in B2C sales and Lead generation will be an added advantage
• Location: Based in Ahmedabad and comfortable with night shifts
• Communication: Excellent spoken and written English
• Technical Skills: Familiar with CRM platforms and general technical tools
• Leadership: Strong ability to lead, manage, and mentor a team to meet performance goals
• Sales Focus: Proven track record of achieving and exceeding sales targets
Why Join Us
• Competitive salary with monthly incentives based on performance
• Opportunities for fast-track growth and internal promotions
• Fixed night shift with weekends off for work-life balance
• Health insurance, paid leave, and leave encashment benefits
• Dynamic and supportive team environment focused on results and professional development
Key Responsibilities
• Lead and manage a team to achieve individual and team performance metrics
• Monitor performance, analyze data, and implement action plans for improvement
• Provide regular coaching and training to enhance skills and productivity
• Ensure proper usage of CRM systems and adherence to process guidelines
• Handle customer escalations and ensure prompt resolution
• Contribute to process improvement and operational efficiency
Please Note:
This role is open to experienced candidates only. A minimum of 1.5 years of relevant experience as a Team Leader in an International BPO is required.
Contact HR – Ms. Sanskriti Sharma: ++1-XXXXXXXXXX
Email your resume to: digitelmedia.hr@gmail.com
Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹28,000.00 per month
Benefits:
• Health insurance
• Leave encashment
• Paid sick time
Schedule:
• Fixed shift
• Monday to Friday
• Night shift
• US shift
Supplemental Pay:
• Performance bonus
Language:
• English (Preferred)
Work Location: In person
Speak with the employer
++1-XXXXXXXXXX