Job Description
We are hiring for the position of Team Leader - BPO to work for our UK Voice Process to contribute and Converting Leads. You will be responsible for closing Lead deals over the phone and maintaining good customer relationships.Roles & Responsibilities:
• Inbound/outbound sales and service calls as per business expectations for BPO team
• Ensure complete and correct information is transferred to the customer on every call.
• Meet call quality above 80% Adherence to process & scripts.
• Should handle the customers confidently and assertively.
• Should have hands on experience in team handling.
• Ensure 100% customer satisfaction on all the calls handled.
• Should be fine with UK Shift as per the process requirement.
• Ensure maximum login hours are met.
• Meet the basic process metrics management like Dial out, ACHT, Connects, and Leads per day, conversion rate, Call quality scores, Product test scores. etc as defined for his level.
• Handling escalations from the Team.
Knowledge & Skillset:
• Proven experience in UK/USA sales role (voice process)
• Proven track record of successfully meeting targets.
• Ability to learn about the process and describe/explain it to prospects.
• Should be able to communicate in English Proficiently.
• Must have good listening skills of British/US English. (As per business need)
• No MTI affecting pronunciation/Understanding.
• Must have knowledge on operating computer.
• Must have Hardworking Nature and Positive Attitude.
• Must have Good Leadership qualities.
• Must have typing speed of 40 words per minute.
• Should have Bachelor's / Master's Degree.
• Salary is not a constraint for the right candidate.
Job Type: Full-timeSalary: INR35,000.00 - INR40,000.00 per monthBenefits:
• Provident Fund
Schedule:
• UK shift
Supplemental Pay:
• Overtime pay
COVID-1+ considerations:
YESAbility to commute/relocate:
• Hyderabad, Hyderabad - 500082, Telangana: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
• What is your Gmail id and contact details
• What is the notice period you need to join if got shortlisted?
• What is your current CTC and expected CTC?
• Do you have UK/USA Voice Sales Process experience?
Experience:
• UK Voice Sales: 4 years (Required)
Language:
• English Fluently (Required)
Speak with the employer
++1
• Inbound/outbound sales and service calls as per business expectations for BPO team
• Ensure complete and correct information is transferred to the customer on every call.
• Meet call quality above 80% Adherence to process & scripts.
• Should handle the customers confidently and assertively.
• Should have hands on experience in team handling.
• Ensure 100% customer satisfaction on all the calls handled.
• Should be fine with UK Shift as per the process requirement.
• Ensure maximum login hours are met.
• Meet the basic process metrics management like Dial out, ACHT, Connects, and Leads per day, conversion rate, Call quality scores, Product test scores. etc as defined for his level.
• Handling escalations from the Team.
Knowledge & Skillset:
• Proven experience in UK/USA sales role (voice process)
• Proven track record of successfully meeting targets.
• Ability to learn about the process and describe/explain it to prospects.
• Should be able to communicate in English Proficiently.
• Must have good listening skills of British/US English. (As per business need)
• No MTI affecting pronunciation/Understanding.
• Must have knowledge on operating computer.
• Must have Hardworking Nature and Positive Attitude.
• Must have Good Leadership qualities.
• Must have typing speed of 40 words per minute.
• Should have Bachelor's / Master's Degree.
• Salary is not a constraint for the right candidate.
Job Type: Full-timeSalary: INR35,000.00 - INR40,000.00 per monthBenefits:
• Provident Fund
Schedule:
• UK shift
Supplemental Pay:
• Overtime pay
COVID-1+ considerations:
YESAbility to commute/relocate:
• Hyderabad, Hyderabad - 500082, Telangana: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
• What is your Gmail id and contact details
• What is the notice period you need to join if got shortlisted?
• What is your current CTC and expected CTC?
• Do you have UK/USA Voice Sales Process experience?
Experience:
• UK Voice Sales: 4 years (Required)
Language:
• English Fluently (Required)
Speak with the employer
++1
💡 Quick Summary
Seeking a career-building opportunity? The Team Leader Male |uk Voice Process position is now open for candidates interested in the BPO Jobs sector. This role in Hyderabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
