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Australian Retirement Trust
An exciting opportunity exists to join our Member Services Team as a Team Leader!
We are flexible for this role to be based in Brisbane or Melbourne.
Why join us?
You'll get 14% super as standard, to help your future come alive.
Unleash your potential and build a career to be proud of through excellent training and development opportunities.
Balance your work between in-person days at our purpose-built hubs and working from home.
In the office, enjoy end of trip facilities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces.
About the role
We’re all about helping our members make the most of their superannuation, and while they go after their goals, you can too. As a Team Leader in Member Services, you will have the ability to help improve the financial wellbeing of our members through growing the capability of our people, your team.
You will apply your experience leading, motivating and coaching a team of Member Services Consultants to provide outstanding customer service to our members.
Day to day, you'll:
Coach team members one-on-one to deliver efficient and effective customer experiences
Contributing to the Member Services leadership team to identify opportunities to improve our service to members
Manage the risks which stem from working in a highly regulated environment through monitoring and supporting your frontline team
Proactively driving the implementation of change initiatives for your team and supporting them through it
There are a permanent and fixed-term opportunities available.
About you
It goes without saying you'll be a great communicator with top notch interpersonal skills. We'll also expect you to pick up problems and come up with quick, creative ways to solve them. It's quite likely you tick some of the following boxes too:
A proven track record of people leadership and operational leadership experience
Experience in the call centre environment and strong understanding of how it operates including metrics and systems
Ability to acquire knowledge and understanding of the superannuation, financial planning and related industries and relevant legislation
Demonstrated experience motivating teams and uplifting team performance whilst also working with individuals one-one-one to improve performance or behaviour in performance management situations
Excellent time management skills, with the ability to pivot when required
A genuine passion for customer service and the ability to inspire and lead others to deliver outstanding customer experiences
About us
Our 2.4 million members trust us to take care of almost $330 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you’ll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work. It's that simple.
Apply online now
Everyone is welcome to apply. We value diverse thinking, cultures, perspectives, backgrounds, and abilities. Awaken your career at Australian Retirement Trust and apply now. Applications close Tuesday, 7 April 2026.
We don’t want to leave you with a monstrous wait. So, you’ll hear from us after the closing date to find out whether you’ve made it through to the next round or not. Being fair and up-front is important to us – and recruitment is no different.
#LI-DNI
Start of main content
work from home
city, state/territory, postcode or 'remote'
work from home jobs
2,000+ jobs
Payments & Sundry Billing - Support Officer
Water Corporation
Balcatta WA 6021
Annual leave
Salary packaging
Work from home
Year 7-10 Maths Assistant Tutor
Contour Education
Mount Gravatt QLD
Subscriptions
Birthday leave
View similar jobs with this employer
Senior Credit Services Officer
Capricorn Society Limited
Perth WA
Parental leave
Gym membership
Employee rewards program
Wellness program
Banking & Financial Institutions Sector Growth Manager
Allens
Melbourne VIC
On-the-job training
Parental leave
Health insurance
Gym membership
Employee assistance program
Senior Claims Managers
Australian Retirement Trust
Brisbane QLD 4000
Client Associate, Managed Funds Services – Perpetual Corporate Trust
Perpetual Limited
Sydney NSW
Transportation links
Work from home
Corporate Governance Specialist
Fraser Coast Regional Council
Hervey Bay QLD 4655
Parental leave
Employee discount
Employee assistance program
Work from home
Maternity leave
SENIOR HR ADVISOR
HBF Health
Perth WA
Health insurance
Paid volunteer leave
Work from home
FACEM with for DEMT or EM Deputy Director roles
ECHUCA REGIONAL HEALTH
Australia
Insurance and Underwriting Officer
Australian Retirement Trust
Brisbane QLD 4000
Senior Finance Business Partner - Commercial Excellence
Australian Retirement Trust
Australia
Senior AML Analyst – Perpetual Corporate Trust
Perpetual Limited
Sydney NSW
Transportation links
Work from home
Group Life Claims Leaders
Australian Retirement Trust
Brisbane QLD 4000
Creative Lead
Happy Humans Consulting
Sydney NSW
Work from home
Registered Health Professional - Therapist
Macquarie University Hospital
Remote
Salary packaging
Work from home
Travel Product Coordinator at First Class Travel
Firstclass.com.au
Sydney NSW
Consultant, Platform - Perpetual Digital
Perpetual Limited
Sydney NSW
Transportation links
Work from home
Team Leader - Member Services
Australian Retirement Trust
Brisbane QLD 4000
Digital Enablement Manager
Allens
Melbourne VIC
On-the-job training
Parental leave
Health insurance
Gym membership
Employee assistance program
HEAD OF TECHNOLOGY RISK & OPERATIONAL RESILIENCE
HBF Health
Sydney NSW
Health insurance
Paid volunteer leave
Work from home
Industry Mentor: Southeast Asia Intelligence (SEAQ) - Remote
RMIT Online
Remote
Engineering and Technical Services Manager
Swan Hill Rural City Council
Swan Hill VIC 3585
Parental leave
Annual leave
Gym membership
Salary packaging
Group activities
Work from home
Performance Specialist
Australian Retirement Trust
Brisbane QLD 4000
Team Member
Fraser Coast Regional Council
Tiaro QLD
Parental leave
Employee discount
Employee assistance program
Work from home
Maternity leave
Education Committees Officer
The Royal Australian College of General...
Melbourne VIC
Annual leave
Salary packaging
Paid volunteer leave
Training program
People also searched:
Employers: Post a Job
Australian Retirement Trust
An exciting opportunity exists to join our Member Services Team as a Team Leader!
We are flexible for this role to be based in Brisbane or Melbourne.
Why join us?
You'll get 14% super as standard, to help your future come alive.
Unleash your potential and build a career to be proud of through excellent training and development opportunities.
Balance your work between in-person days at our purpose-built hubs and working from home.
In the office, enjoy end of trip facilities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces.
About the role
We’re all about helping our members make the most of their superannuation, and while they go after their goals, you can too. As a Team Leader in Member Services, you will have the ability to help improve the financial wellbeing of our members through growing the capability of our people, your team.
You will apply your experience leading, motivating and coaching a team of Member Services Consultants to provide outstanding customer service to our members.
Day to day, you'll:
Coach team members one-on-one to deliver efficient and effective customer experiences
Contributing to the Member Services leadership team to identify opportunities to improve our service to members
Manage the risks which stem from working in a highly regulated environment through monitoring and supporting your frontline team
Proactively driving the implementation of change initiatives for your team and supporting them through it
There are a permanent and fixed-term opportunities available.
About you
It goes without saying you'll be a great communicator with top notch interpersonal skills. We'll also expect you to pick up problems and come up with quick, creative ways to solve them. It's quite likely you tick some of the following boxes too:
A proven track record of people leadership and operational leadership experience
Experience in the call centre environment and strong understanding of how it operates including metrics and systems
Ability to acquire knowledge and understanding of the superannuation, financial planning and related industries and relevant legislation
Demonstrated experience motivating teams and uplifting team performance whilst also working with individuals one-one-one to improve performance or behaviour in performance management situations
Excellent time management skills, with the ability to pivot when required
A genuine passion for customer service and the ability to inspire and lead others to deliver outstanding customer experiences
About us
Our 2.4 million members trust us to take care of almost $330 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you’ll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work. It's that simple.
Apply online now
Everyone is welcome to apply. We value diverse thinking, cultures, perspectives, backgrounds, and abilities. Awaken your career at Australian Retirement Trust and apply now. Applications close Tuesday, 7 April 2026.
We don’t want to leave you with a monstrous wait. So, you’ll hear from us after the closing date to find out whether you’ve made it through to the next round or not. Being fair and up-front is important to us – and recruitment is no different.
#LI-DNI
💡 Quick Summary
Seeking a career-building opportunity? The Team Leader - Member Services position is now open for candidates interested in the BPO Jobs sector. This role in Adelaide offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
