Team Leader

Manage the day-to-day Planning, operation and problem-solving of a team of 20-30 resources

Develop team to ensure delivery of consistently superior quality

Ability to independently handle transitioning of new procedures

Drive the team to be client/customer-focused, owns training and development to team.

Take ownership on delivering service level components, quality and targets and drive and motivates the team to achieve management goals

Effectively track and analyze the performance of individual team members and provide effective coaching and feedback

Compiling all External and Internal reports

Act as the communication conduit between team and management

Effectively implement HR and Operations policies, manage floor and drive people to adhere to schedule

Problem Resolution, as well as to make recommendations on process development based on analysis and customer and team feedback