Team Leader |Non Voice Process

Job Description

Greetings from 2COMS,

Opportunity for Team Leader (Non Voice) with one of the MNC.- Bangalore

Position - Team Leader-Operations (Non Voice process)

Exp - 3+ Years (Currently a Team Leader)

Location - Bangalore

Shift- Flexible

CTC- 7.50 LPA

 Need to handle a span size of 50-75 HC

 Excellent verbal & written communication & presentation skills

 Need to have sound customer service skills and soft skills with prime focus being on customer satisfaction

 Good working knowledge of computer i.e., MS-Office, Operating Systems, internet services & Online tools

 Excellent analytical skills for MIS, number crunching & reporting to internal & external customers, problem-solving, decision-making & management skills

 Ability to exercise managerial judgment and perform as a mentor

 Ability to handle stressful situations / Should have patience and not be overawed by difficult situations / Situation handling skills

 Leadership skills / Team Management Skills

 Knowledge of Client and end user requirement (Before starting floor management).

 Basic understanding and ability to trouble shoot issues and implement change as needed

 Basic knowledge of forecasting and scheduling techniques, operation policies and procedures and MIS

 Ability to drive results against SLA performance indicators

Interested Candidates Can share their Cvs at @.com or whatsapp ++1____#####

Job Information

Salary

300000 - 800000

Work Experience

Experienced

City

Bangalore

State/Province

Karnataka

Country

India

Industry

BPO

Zip/Postal Code

500001