Job Description
Job Title:
Team Leader – BPO Voice Process (Telecalling | 24x7 Shifts)
Location:
[Insert City/Location]
Job Type:
Full-Time | Rotational Shifts (24x7 Process)
Job Summary:
We are seeking a dynamic and results-driven Team Leader to manage a team of telecallers in a fast-paced BPO voice process environment. The ideal candidate will have experience in leading outbound/inbound calling teams, achieving targets, and ensuring high-quality customer interactions. The position involves working in a 24x7 rotational shift environment.
Key Responsibilities:
Manage day-to-day operations of the telecalling team for voice process (Inbound/Outbound).
Monitor team performance and ensure achievement of daily, weekly, and monthly targets.
Conduct regular team meetings, performance reviews, and coaching sessions.
Handle escalated customer queries and complaints effectively.
Prepare and share daily/weekly performance reports with management.
Ensure process adherence, call quality, and compliance standards.
Motivate team members to improve performance and customer satisfaction.
Schedule shifts, manage attendance, and ensure adequate staffing at all times.
Requirements:
Minimum 2-4 years of experience in a BPO voice process, with at least 1 year in a team lead role.
Strong communication, leadership, and interpersonal skills.
Ability to manage and motivate a team in a target-driven environment.
Willingness to work in 24x7 rotational shifts, including Morning, Noon, night shifts and weekends.
Good knowledge of call quality monitoring, coaching, and reporting tools.
Proficiency in MS Office (Excel, PowerPoint, Word) is a plus.
Graduation in any stream (preferred).
Benefits:
Attractive Salary + Performance Incentives
Night Shift Allowance (as applicable)
Provident Fund, ESIC, and other statutory benefits
Career Growth Opportunities
Training & Development Programs
Job Type: Full-time
Pay: ₹20,000.00 - ₹50,000.00 per month
Benefits:
Provident Fund
Team Leader – BPO Voice Process (Telecalling | 24x7 Shifts)
Location:
[Insert City/Location]
Job Type:
Full-Time | Rotational Shifts (24x7 Process)
Job Summary:
We are seeking a dynamic and results-driven Team Leader to manage a team of telecallers in a fast-paced BPO voice process environment. The ideal candidate will have experience in leading outbound/inbound calling teams, achieving targets, and ensuring high-quality customer interactions. The position involves working in a 24x7 rotational shift environment.
Key Responsibilities:
Manage day-to-day operations of the telecalling team for voice process (Inbound/Outbound).
Monitor team performance and ensure achievement of daily, weekly, and monthly targets.
Conduct regular team meetings, performance reviews, and coaching sessions.
Handle escalated customer queries and complaints effectively.
Prepare and share daily/weekly performance reports with management.
Ensure process adherence, call quality, and compliance standards.
Motivate team members to improve performance and customer satisfaction.
Schedule shifts, manage attendance, and ensure adequate staffing at all times.
Requirements:
Minimum 2-4 years of experience in a BPO voice process, with at least 1 year in a team lead role.
Strong communication, leadership, and interpersonal skills.
Ability to manage and motivate a team in a target-driven environment.
Willingness to work in 24x7 rotational shifts, including Morning, Noon, night shifts and weekends.
Good knowledge of call quality monitoring, coaching, and reporting tools.
Proficiency in MS Office (Excel, PowerPoint, Word) is a plus.
Graduation in any stream (preferred).
Benefits:
Attractive Salary + Performance Incentives
Night Shift Allowance (as applicable)
Provident Fund, ESIC, and other statutory benefits
Career Growth Opportunities
Training & Development Programs
Job Type: Full-time
Pay: ₹20,000.00 - ₹50,000.00 per month
Benefits:
Provident Fund
💡 Quick Summary
Seeking a career-building opportunity? The Team Leader - Operations position is now open for candidates interested in the BPO Jobs sector. This role in Ahmedabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
