Job Description
Responsibilities :
We are only looking for Local candidates from Thane, Bhiwandi, Kalyan, Dombivali, Thakurli etc...
MALE CANDIDATES MAY ONLY APPLY as it is Work from Office profile.
https : / / www.iskconbhiwandi.org /
Contact +1750+8176 / HR +1751672+1
• Work closely with the team, motivating and coaching them
• Reporting to the Manager Operations
• Manage day-to-day line activities, prioritize and make risk / impact
assessments within existing processes and procedures towards
achieving SLAs
Ensure training and development plans are maintained for all team
members
Use company methodology, team input and own initiative to ensure
attendance and retention targets are achieved
Manage the fair and consistent application of performance
management and disciplinary measures as necessary
Support the Operations Manager to highlight operational risks and
areas for improvement
Lead and inspire a team of sales agents to deliver excellent levels of
individual / team performance and customer satisfaction
Keep up to date with any industry changes affecting the business
and relaying this knowledge back to the team
Work with the management team to identify and deliver positive
change and business efficiencies
Deliver the allocated part of the operation within agreed budgets,
service levels and business targets
Escalate any appropriate problems to senior management
Required Skills and Experience :
• Team management experience
• Coaching and communication skills
• Excellent leadership and communication skills
• Strong coaching and people-development skills through call
listening, quality feedback, etc.
• Ability to think on feet
We are only looking for Local candidates from Thane, Bhiwandi, Kalyan, Dombivali, Thakurli etc...
MALE CANDIDATES MAY ONLY APPLY as it is Work from Office profile.
https : / / www.iskconbhiwandi.org /
Contact +1750+8176 / HR +1751672+1
• Work closely with the team, motivating and coaching them
• Reporting to the Manager Operations
• Manage day-to-day line activities, prioritize and make risk / impact
assessments within existing processes and procedures towards
achieving SLAs
Ensure training and development plans are maintained for all team
members
Use company methodology, team input and own initiative to ensure
attendance and retention targets are achieved
Manage the fair and consistent application of performance
management and disciplinary measures as necessary
Support the Operations Manager to highlight operational risks and
areas for improvement
Lead and inspire a team of sales agents to deliver excellent levels of
individual / team performance and customer satisfaction
Keep up to date with any industry changes affecting the business
and relaying this knowledge back to the team
Work with the management team to identify and deliver positive
change and business efficiencies
Deliver the allocated part of the operation within agreed budgets,
service levels and business targets
Escalate any appropriate problems to senior management
Required Skills and Experience :
• Team management experience
• Coaching and communication skills
• Excellent leadership and communication skills
• Strong coaching and people-development skills through call
listening, quality feedback, etc.
• Ability to think on feet
💡 Quick Summary
Seeking a career-building opportunity? The Team Leader | Operations BPO Team Leader Team Handling position is now open for candidates interested in the BPO Jobs sector. This role in Kalyan offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.